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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| R | G | S | D | A | S | S | U | R | A | N | C | E | A | E |
| A | K | S | S | P | U | S | M | I | L | E | S | C | C | J |
| C | X | E | C | P | O | S | E | M | H | C | X | I | C | S |
| K | E | N | O | R | E | N | P | W | O | R | V | O | O | A |
| O | C | L | M | E | T | H | Q | L | B | R | E | V | U | T |
| W | N | U | M | C | R | E | C | I | E | E | R | F | N | I |
| L | E | F | U | I | U | G | G | S | X | S | I | O | T | S |
| E | D | E | N | A | O | D | R | T | T | O | F | E | A | F |
| D | I | C | I | T | C | E | E | E | R | L | I | N | B | A |
| G | F | R | C | I | M | L | E | N | A | U | C | O | I | C |
| M | N | U | A | O | Q | W | T | I | M | T | A | T | L | T |
| E | O | O | T | N | R | O | I | N | I | I | T | N | I | I |
| N | C | S | I | O | C | N | N | G | L | O | I | Q | T | O |
| T | U | E | O | G | W | K | G | V | E | N | O | S | Y | N |
| C | J | R | N | G | M | E | R | C | H | A | N | T | V | Y |
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