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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| K | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | G |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| L | E | C | I | O | V | F | O | E | N | O | T | Y | H | E |
| F | E | X | S | E | G | D | E | L | W | O | N | K | B | E |
| E | C | T | N | A | H | C | R | E | M | D | A | A | A | T |
| C | N | B | Y | L | I | S | T | E | N | I | N | G | D | I |
| N | E | S | U | O | E | T | R | U | O | C | F | S | U | N |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | G |
| R | I | R | D | D | E | X | T | R | A | M | I | L | E | N |
| U | F | D | B | R | E | S | O | L | U | T | I | O | N | G |
| S | N | P | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | W | M | B | R | O | T | C | A | F | W | O | W |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | Y |
| E | I | N | O | I | T | A | I | C | E | R | P | P | A | U |
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