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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| T | U | I | V | E | R | I | F | I | C | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | R | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | L | F | O | C | S | Q | X | I | K | A | O | E | T |
| O | R | I | I | J | M | D | M | T | T | S | M | U | C | I |
| L | A | T | V | S | C | E | A | I | S | V | O | R | N | S |
| U | M | H | N | Q | T | I | R | U | L | K | U | T | E | F |
| T | I | E | I | A | C | E | R | S | L | E | D | E | D | A |
| I | L | X | W | E | H | A | N | H | E | V | S | O | I | C |
| O | E | S | R | K | N | C | V | I | Q | R | Y | U | F | T |
| N | M | P | G | C | X | J | R | K | N | O | V | S | N | I |
| W | P | P | E | V | W | V | V | E | C | G | J | I | O | O |
| A | C | K | O | W | L | E | D | G | M | E | N | T | C | N |
| C | O | M | M | U | N | I | C | A | T | I | O | N | H | E |
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