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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| J | E | S | B | S | E | C | N | A | R | U | S | S | A | E |
| W | R | S | C | A | S | U | O | E | T | R | U | O | C | R |
| N | E | E | U | T | T | S | M | I | L | E | S | I | C | A |
| O | S | N | A | I | N | K | V | E | A | L | V | T | O | C |
| I | O | L | P | S | A | N | D | L | L | R | E | O | U | K |
| T | L | U | P | F | H | O | B | I | E | E | R | N | N | O |
| A | U | F | R | A | C | W | G | S | X | C | I | E | T | W |
| C | T | E | E | C | R | L | R | T | T | N | F | O | A | L |
| I | I | C | C | T | E | E | E | E | R | E | I | F | B | E |
| N | O | R | I | I | M | D | E | N | A | D | C | V | I | D |
| U | N | U | A | O | S | G | T | I | M | I | A | O | L | G |
| M | G | O | T | N | F | E | I | N | I | F | T | I | I | M |
| M | R | S | I | G | Z | A | N | G | L | N | I | C | T | E |
| O | U | E | O | I | H | W | G | X | E | O | O | E | Y | N |
| C | D | R | N | M | E | M | W | Z | W | C | N | O | V | T |
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