Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | Z | H | P | S | J | I | U | E | K | G | H | P | C |
| W | P | A | I | D | E | M | U | S | S | A | T | N | O | D |
| S | O | L | U | T | I | O | N | G | I | X | Y | N | D | V |
| Z | T | P | S | X | D | C | I | N | A | P | T | N | O | D |
| I | N | S | U | V | B | Q | D | V | J | R | I | I | M | O |
| T | Y | O | S | G | K | N | Y | P | O | M | U | U | E | L |
| W | C | L | I | H | Z | Z | L | L | I | S | T | E | N | B |
| Q | T | A | G | T | A | B | E | P | A | T | I | E | N | T |
| W | H | A | T | X | S | M | G | M | P | V | Y | V | I | J |
| X | M | K | L | N | O | E | S | Q | P | K | N | P | J | E |
| I | S | J | S | T | O | U | U | W | M | A | J | V | L | L |
| R | H | N | I | L | B | C | W | Q | Z | J | T | I | R | U |
| W | U | O | Q | T | O | A | E | J | K | J | M | H | Z | Z |
| Z | N | D | X | V | C | B | A | Y | K | S | O | O | Y | R |
| P | I | H | S | R | E | N | W | O | E | K | A | T | C | S |
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