Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | K | J | G | Q | O | H | E | H | L | Y | F | Q | L | D |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | G |
| B | D | K | M | C | V | F | R | Y | S | S | A | O | S | E |
| T | F | U | I | Q | Z | M | E | I | K | N | I | D | B | M |
| O | L | U | L | J | E | C | X | Q | P | T | D | S | H | W |
| C | C | U | E | D | O | G | U | A | O | F | J | J | H | R |
| I | F | R | P | N | T | E | S | M | N | R | S | I | F | E |
| N | B | P | T | N | S | B | E | P | A | T | I | E | N | T |
| A | W | A | S | T | U | L | T | M | U | Y | L | O | Q | G |
| P | C | S | I | L | O | X | I | O | P | K | A | T | E | U |
| T | J | O | H | R | P | E | H | S | T | A | N | Q | R | F |
| N | N | I | T | V | N | K | B | U | T | D | T | G | E | D |
| O | X | N | C | D | Y | F | W | Y | F | E | C | H | B | O |
| D | O | N | T | A | S | S | U | M | E | I | N | C | Y | M |
| C | N | N | O | I | T | U | L | O | S | Y | D | N | K | X |
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