Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | E | W | A | N | J | A | B | G | U | S | F | L | T |
| P | N | U | I | X | W | N | R | Q | W | G | I | I | N | M |
| A | I | O | Q | T | M | Q | O | M | B | D | V | E | M | C |
| O | L | H | I | C | D | D | D | I | V | I | I | N | N | W |
| L | Y | X | S | T | E | S | C | J | T | T | V | E | T | B |
| K | T | H | U | R | O | R | E | T | A | U | T | M | E | Z |
| N | Z | S | T | T | E | M | M | P | J | S | L | C | M | L |
| D | K | C | X | A | T | N | E | L | I | O | A | O | U | U |
| E | G | H | H | F | P | B | W | L | E | L | I | M | S | E |
| L | W | Q | I | S | I | M | S | O | O | S | R | W | S | W |
| T | C | A | T | N | O | C | E | Y | E | R | P | L | A | C |
| J | Q | Q | E | V | I | A | C | Q | X | K | T | J | T | N |
| D | N | O | I | T | S | E | U | Q | K | S | A | N | N | T |
| H | C | G | O | T | U | R | E | Z | J | V | U | T | O | R |
| F | Y | K | O | N | C | I | N | A | P | T | N | O | D | C |
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