Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | X | P | C | I | N | C | S | Q | I | I | T | V | D | S |
| K | N | Z | I | G | Y | R | V | T | G | N | C | V | N | N |
| D | U | O | T | H | O | H | E | I | L | N | A | E | O | O |
| P | E | L | I | M | S | M | T | U | Y | A | T | Q | I | I |
| U | A | P | V | T | G | R | L | A | O | I | N | W | T | T |
| C | G | L | O | Q | O | W | E | N | P | L | O | B | S | U |
| C | H | N | V | Z | D | M | M | N | Y | M | C | W | E | L |
| T | N | E | I | T | A | P | E | B | W | C | E | T | U | O |
| P | U | T | N | E | T | S | I | L | V | O | Y | J | Q | S |
| C | I | N | A | P | T | N | O | D | O | R | E | M | K | T |
| S | A | U | V | R | C | C | E | O | Q | R | B | K | S | M |
| L | H | H | T | Q | E | K | M | I | O | L | T | A | A | L |
| S | B | H | S | H | O | I | R | M | P | W | K | N | I | T |
| S | J | Q | A | T | E | M | U | S | S | A | T | N | O | D |
| J | I | H | S | T | Y | N | S | V | K | R | V | Q | Q | C |
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