Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | R | T | A | K | E | O | W | N | E | R | S | H | I | P |
| E | R | H | S | X | M | Y | H | Z | P | Q | Z | D | N | W |
| Z | V | E | K | G | P | U | E | L | N | C | L | O | X | I |
| S | Q | I | Q | W | A | O | O | C | H | F | I | W | G | I |
| E | Q | W | U | S | T | I | H | O | O | T | T | Q | N | A |
| H | E | M | E | Z | H | C | B | K | O | N | B | O | B | J |
| R | M | O | S | W | Y | B | G | M | C | D | T | H | A | M |
| D | U | N | T | T | H | V | E | I | C | W | I | A | Q | C |
| U | S | M | I | L | E | L | N | P | V | L | C | O | C | M |
| C | S | R | O | R | O | A | I | I | A | D | S | S | G | T |
| U | A | H | N | R | P | B | W | S | P | T | U | O | W | G |
| Z | T | V | T | T | K | C | A | S | T | H | I | E | W | M |
| Z | N | N | N | B | J | U | U | D | U | E | J | E | K | F |
| L | O | O | N | U | D | P | N | Z | O | K | N | A | N | J |
| C | D | R | I | R | S | O | L | U | T | I | O | N | P | T |
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