Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | I | F | A | S | K | Q | U | E | S | T | I | O | N | C |
| X | T | T | N | L | E | M | U | S | S | A | T | N | O | D |
| N | P | L | A | E | J | Y | J | V | X | P | T | N | O | U |
| O | T | F | A | K | T | D | E | A | V | O | T | N | J | M |
| I | Q | Z | B | O | E | S | X | C | A | R | T | F | D | H |
| T | O | L | U | Z | V | O | I | Z | O | P | P | M | B | C |
| U | Z | C | J | J | T | B | W | L | A | N | L | V | R | P |
| L | Y | H | T | A | P | M | E | N | N | U | T | K | G | E |
| O | Q | E | Z | A | I | M | I | P | E | C | D | A | R | Q |
| S | Y | U | R | S | O | C | N | O | A | R | G | U | C | F |
| Z | N | A | G | T | Y | P | I | Q | R | T | S | F | N | T |
| V | Z | G | I | F | H | X | V | E | U | M | I | H | F | E |
| U | Y | O | Y | R | M | H | R | H | I | K | O | E | I | U |
| F | N | N | H | M | Q | A | X | L | O | L | F | U | N | P |
| U | M | J | A | E | Z | R | E | J | C | N | M | H | I | T |
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