Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | G | W | V | K | V | W | A | M | K | V | F | P | V |
| D | O | N | T | A | S | S | U | M | E | F | U | I | F | N |
| O | A | N | G | F | R | K | J | Y | W | A | H | Q | D | N |
| N | O | D | T | K | V | Q | E | V | T | S | T | Y | Z | O |
| T | Y | M | U | R | J | C | D | Z | R | M | X | C | C | I |
| P | C | Q | P | U | O | O | F | E | L | I | M | L | C | T |
| A | N | C | Z | N | M | L | N | B | T | L | O | U | F | S |
| N | J | H | T | B | I | W | E | E | W | E | P | N | O | E |
| I | O | A | O | S | O | P | D | M | P | W | Y | L | M | U |
| C | C | L | T | E | A | G | M | K | O | X | U | P | L | Q |
| T | X | E | K | T | R | U | X | R | U | T | A | J | A | K |
| W | N | A | I | M | S | P | S | Y | I | T | I | T | P | S |
| B | T | E | Y | V | N | K | D | O | H | C | Q | O | Z | A |
| B | N | I | B | N | K | Y | N | Y | N | D | O | X | N | N |
| T | D | Q | F | M | H | Y | S | M | E | F | B | Y | X | V |
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