Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | M | I | G | C | M | B | Z | B | R | B | E | H | T |
| S | N | Z | Z | N | O | I | T | S | E | U | Q | K | S | A |
| U | A | O | N | Y | Q | L | F | A | Y | W | U | L | R | K |
| C | J | F | I | O | T | C | A | T | N | O | C | E | Y | E |
| P | A | Z | V | T | I | K | L | E | G | Y | S | F | D | O |
| B | D | T | H | U | O | T | Y | H | T | A | P | M | E | W |
| Z | W | E | M | X | C | M | U | B | Y | Q | N | D | M | N |
| C | Y | N | V | Q | F | I | E | L | A | H | R | Q | U | E |
| O | U | R | S | L | Q | P | N | L | O | K | D | X | S | R |
| Z | M | Y | H | X | A | A | I | A | O | S | G | Q | S | S |
| F | X | W | H | T | Z | S | R | W | P | R | P | K | A | H |
| V | V | C | I | I | T | V | M | Q | U | T | T | O | T | I |
| T | S | E | R | E | G | B | M | I | G | H | N | N | N | P |
| B | N | W | N | M | O | Q | E | J | L | S | Q | O | O | V |
| T | P | B | R | D | G | P | D | N | M | E | P | W | D | C |
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