Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | C | D | K | W | J | Y | V | Z | D | Y | T | U | O | C |
| K | B | F | Z | T | E | M | U | S | S | A | T | N | O | D |
| E | P | G | U | K | M | D | L | L | M | R | Y | N | P | O |
| J | N | F | G | I | I | Q | A | X | S | I | T | C | I | N |
| R | Z | J | M | S | M | G | P | D | N | R | L | H | H | T |
| J | H | W | N | O | I | T | U | L | O | S | Y | E | S | P |
| Z | W | I | N | E | T | S | I | L | K | E | H | C | R | A |
| T | N | E | I | T | A | P | E | B | M | W | T | S | E | N |
| E | F | J | V | B | K | M | I | R | S | E | A | T | N | I |
| C | R | I | O | Z | O | X | F | I | P | O | P | J | W | C |
| C | N | N | R | T | Y | L | S | I | R | O | M | R | O | E |
| E | N | D | I | T | C | A | T | N | O | C | E | Y | E | B |
| D | V | O | E | Z | C | V | T | C | J | P | I | K | K | A |
| C | N | J | N | O | I | T | S | E | U | Q | K | S | A | H |
| G | J | X | B | K | W | T | Y | K | M | I | Z | S | T | F |
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