Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | O | K | N | I | W | C | J | B | X | B | M | W | A | C |
| C | B | O | T | H | E | M | U | S | S | A | T | N | O | D |
| X | V | D | M | Z | V | X | W | O | F | U | L | N | E | O |
| Z | N | F | X | I | F | E | L | Z | N | I | T | O | M | N |
| Z | E | J | N | N | F | U | D | S | B | R | U | L | S | T |
| G | B | T | D | O | T | X | T | J | O | F | F | Q | S | P |
| X | A | W | C | I | I | B | S | L | I | S | T | E | N | A |
| R | N | X | O | A | V | T | E | M | P | A | T | H | Y | N |
| J | A | N | C | I | T | M | S | P | G | A | Z | Z | G | I |
| P | P | D | X | V | O | N | U | E | A | B | N | R | V | C |
| R | M | K | U | T | E | Q | O | H | U | T | I | D | A | G |
| L | F | D | I | A | L | L | E | C | Z | Q | I | J | D | W |
| G | O | O | L | Z | I | E | Z | O | E | B | K | E | C | P |
| O | N | C | A | U | M | A | U | T | L | Y | P | S | N | G |
| T | E | P | I | H | S | R | E | N | W | O | E | K | A | T |
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