Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | N | M | D | K | J | Z | G | F | W | S | A | R | M |
| D | O | N | T | A | S | S | U | M | E | W | J | U | F | E |
| M | D | N | F | R | H | D | O | N | T | P | A | N | I | C |
| M | L | L | T | T | G | R | W | X | A | H | W | R | W | B |
| P | I | H | S | R | E | N | W | O | E | K | A | T | Y | B |
| E | Q | I | M | H | O | E | L | Y | K | S | H | G | K | N |
| D | F | Y | I | C | F | L | E | B | K | B | K | T | O | I |
| U | U | D | L | A | I | C | E | Q | U | G | E | I | N | C |
| P | L | J | E | S | O | P | U | M | X | O | T | K | M | X |
| J | T | T | T | N | A | E | L | M | O | U | E | I | E | M |
| A | F | E | T | T | S | J | W | A | L | T | N | H | O | F |
| D | N | A | I | T | M | S | M | O | A | I | I | A | J | Q |
| N | C | E | I | H | X | P | S | M | X | K | U | O | D | S |
| T | N | O | P | K | J | I | M | R | E | N | E | G | N | I |
| T | N | B | Q | U | I | T | R | E | M | P | A | T | H | Y |
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