Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | C | F | V | P | L | S | K | Q | D | V | C | Y | Z | T |
| P | N | S | O | L | F | N | H | S | F | X | B | E | N | W |
| U | I | O | U | C | N | T | O | D | W | M | N | E | V | J |
| B | T | H | I | U | Y | U | X | I | P | Z | I | E | N | P |
| C | Y | X | S | T | Z | V | L | M | T | T | E | E | W | D |
| M | R | H | D | R | O | V | W | N | A | U | T | P | E | Y |
| D | S | C | T | R | E | M | S | P | G | S | L | C | M | I |
| B | N | A | Q | A | L | N | E | K | I | A | N | O | U | L |
| G | F | S | B | G | P | B | W | L | E | L | I | M | S | U |
| H | I | V | N | F | K | M | E | O | O | G | L | O | S | K |
| T | C | A | T | N | O | C | E | Y | E | R | T | W | A | Z |
| S | W | R | K | G | E | P | F | O | F | K | T | O | T | E |
| E | N | O | I | T | S | E | U | Q | K | S | A | N | N | W |
| S | J | P | N | Z | L | U | V | R | S | P | J | T | O | J |
| F | Y | J | X | E | C | I | N | A | P | T | N | O | D | C |
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