Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | V | K | N | D | R | U | T | E | S | P | Q | N | W | I |
| B | Y | Y | O | D | H | G | N | B | X | P | D | V | N | R |
| G | U | E | I | I | D | Q | E | K | V | H | P | O | C | M |
| Q | Y | Y | T | T | J | N | I | X | W | D | I | K | V | N |
| O | U | E | S | U | H | E | T | F | R | T | H | I | S | X |
| C | U | C | E | C | Z | T | A | E | O | F | S | D | P | E |
| I | Y | O | U | V | S | S | P | M | L | O | R | T | L | M |
| N | B | N | Q | X | F | I | E | I | L | R | E | D | F | P |
| A | Q | T | K | K | P | L | B | U | X | V | N | S | B | A |
| P | I | A | S | T | O | D | T | L | E | U | W | K | P | T |
| T | K | C | A | R | P | I | S | L | G | H | O | O | G | H |
| N | Q | T | T | B | O | V | I | J | I | J | E | I | N | Y |
| O | J | N | X | N | C | M | W | K | E | Y | K | K | N | L |
| D | O | N | T | A | S | S | U | M | E | S | A | M | J | S |
| C | Q | K | J | D | H | L | W | H | W | F | T | Z | K | C |
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