Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | Z | A | T | L | D | P | I | L | P | N | G | P | C | W |
| T | N | T | C | K | R | X | L | U | Y | Z | I | X | N | L |
| S | O | J | A | Q | W | D | F | H | Z | H | R | O | E | V |
| O | I | O | T | K | O | D | T | P | S | M | I | L | E | L |
| L | T | V | N | D | A | A | U | R | Y | T | B | Y | H | P |
| U | S | K | O | M | P | V | E | Q | O | O | O | G | D | D |
| T | E | V | C | M | S | N | Q | M | K | O | P | A | O | B |
| I | U | K | E | H | W | B | E | P | A | T | I | E | N | T |
| O | Q | D | Y | O | H | L | D | R | V | Y | H | J | T | O |
| N | K | A | E | T | O | D | I | N | O | F | Y | P | P | K |
| J | S | K | U | R | Y | H | Z | S | B | Y | H | B | A | O |
| U | A | B | T | B | G | O | P | C | T | A | P | T | N | D |
| T | Y | N | P | T | J | K | L | G | R | E | O | I | I | F |
| D | O | N | T | A | S | S | U | M | E | S | N | R | C | O |
| C | R | I | N | R | U | H | Q | V | R | U | E | H | M | R |
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