Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | P | Q | X | O | R | Y | W | A | Z | T | K | U | K | G |
| J | N | I | K | Y | R | X | X | A | Y | C | W | N | Z | W |
| F | Y | O | H | R | H | F | P | Y | S | A | C | O | S | T |
| K | Q | L | I | S | B | T | W | B | P | T | Y | I | A | F |
| G | A | S | V | T | R | A | A | Z | T | N | E | T | Z | R |
| L | K | T | E | R | O | E | L | P | N | O | C | S | K | C |
| Z | N | J | Q | N | N | M | N | B | M | C | M | E | C | I |
| X | S | O | H | B | T | X | E | W | E | E | P | U | R | N |
| P | R | C | I | T | K | P | R | L | O | Y | A | Q | E | A |
| Q | J | Q | K | T | A | D | I | E | O | E | V | K | W | P |
| V | S | F | N | T | U | S | C | L | I | R | K | S | Q | T |
| D | C | J | I | D | T | L | Q | I | P | H | T | A | B | N |
| C | N | E | X | E | Y | W | O | M | B | E | N | N | T | O |
| M | N | A | N | E | E | M | U | S | S | A | T | N | O | D |
| T | X | H | H | V | O | C | F | S | K | Z | V | M | I | C |
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