Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

Try to find all 12 words on this board.

E R I V N H M Q E V L O S E R
P C Z U W Q U I J K F X Z E Y
U Z E D H K C J V J Z F P I U
A P O L O G I E S E U M W N N
E C P D Y H T A P M E E O V D
F L K V G Z O D X T L S H E E
R W P N F S H N E C Y I G S R
I Q T B O S Q S E M C M T T S
E S S H N W O H P S M O U I T
N A Q M T L L A W G T R J G A
D W F M T X T E C R G P N A N
L H L X H M N D O M P Q T D
Y G N W I F Y L T G H E O E H
L O R S M I L E O Z E E H M A
D Z E E X S U S X Z F K U O U
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # # # E V L O S E R
2# # # # # # # # # # # # # E #
3# # # # # # # # # # # # P I U
4A P O L O G I E S # # M # N N
5# C # # Y H T A P M E E # V D
6F # K # # # O # # T # S # E E
7R # # N # # # N E # Y I # S R
8I # # # O # # S E M # M # T S
9E # # # # W O # P S # O # I T
10N # # # # L L A # # T R # G A
11D # # # T # T E # # # P # A N
12L # # # H # # D # # P # T D
13Y # N # I # # # # G # E # E #
14# O # S M I L E # # E E # # #
15D # E # # # # # # # # K # # #
Word X Y Direction
ACKNOWLEDGE  47se
APOLOGIES  14e
DON’TLOSETEMPER  88ne
EMPATHY  115w
FRIENDLY  17s
HONEST  65se
INVESTIGATE  143s
KEEPPROMISE  1215n
RESOLVE  151w
SMILE  414e
SYMPATHISE  126sw
UNDERSTAND  154s