Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

Try to find all 12 words on this board.

Q I N V E S T I G A T E Z R R
K E E P P R O M I S E D Z E F
H L A D S X E S Y X L H P D R
U U E N Y R U M B U Z M R Z I
F B L G A I P G C R E J H G E
H G U V D A F U Y T W C A V N
H F E H T E Y W E S O E E T D
D Z Q H G A L S C M V I T S L
G K I G B C O W M L P S G E Y
O S L K G L L B O I I A X N G
E Q O W T M M S W N L C T O Z
V F F H L E Y T P K E G H H
B U N D E R S T A N D C W O Y
R O T S S E I G O L O P A R T
D O O N J V K S A M R R O Z Z
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Answer Key for Customer Service

X
Y
123456789101112131415
1# I N V E S T I G A T E # # R
2K E E P P R O M I S E # # E F
3# # # # # # # # Y # # # P # R
4# # E # # # # M # # # M # # I
5# # # G # # P # # # E # # # E
6# # # # D A # # # T # # # # N
7# # # # T E # # E # # E # T D
8# # # H # # L S # M V # # S L
9# # I # # # O W M L P # # E Y
10# S # # # L # # O I # A # N #
11E # # # T # # S # N L # T O #
12# # # # # E # # # K E # H #
13# U N D E R S T A N D C # # Y
14# O # # S E I G O L O P A # #
15D # # # # # # # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  1011nw
APOLOGIES  1314w
DON’TLOSETEMPER  88ne
EMPATHY  97se
FRIENDLY  151s
HONEST  1412n
INVESTIGATE  21e
KEEPPROMISE  12e
RESOLVE  613ne
SMILE  88se
SYMPATHISE  102sw
UNDERSTAND  313e