Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	8	13	w
APOLOGIES	11	13	nw
DON’TLOSETEMPER	8	8	nw
EMPATHY	7	7	ne
FRIENDLY	1	1	s
HONEST	12	2	w
INVESTIGATE	13	14	nw
KEEPPROMISE	2	14	e
RESOLVE	9	6	e
SMILE	10	7	e
SYMPATHISE	14	1	w
UNDERSTAND	6	1	se