Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	1	9	n
APOLOGIES	2	13	ne
DON’TLOSETEMPER	8	8	se
EMPATHY	9	9	ne
FRIENDLY	15	8	s
HONEST	14	4	s
INVESTIGATE	2	5	s
KEEPPROMISE	13	4	sw
RESOLVE	15	15	w
SMILE	8	8	sw
SYMPATHISE	14	10	nw
UNDERSTAND	3	3	s