CWD Customer Service

ACCOUNT
ACCURACY
APOLOGIZE
ASK
ASSISTANCE
COMMITMENT
CORRECT
COURTESY
CUSTOMERSERVICE
DIVISION
EMPATHIZE
EXCELLENCE
FIRSTIMPRESSIONS
HELPFUL
HOLD
KNOWLEDGE
LISTEN
PLEASANT
POLITE
POSITIVE
PROFESSIONAL
PROPERCLOSING
PROPERGREETING
QUALITY
RESEARCH
RESOLUTION
TELEPHONEETIQUETTE
THANKYOU
TONEOFVOICE
VERIFYINFORMATION

The CWD 5 Skills of Customer Service will enable you to exceed the customers' expectations and offer them the kind of service that they not only deserve, but the kind of service that will leave you feeling proud of a job well done! Every word in this puzzle is a component of the 5 skills.

Try to find all 30 words on this board.

Z C F F P O S I T I V E A H E L P F U L
R P R O P E R G R E E T I N G Q I P A I
D G E J S P L E A S A N T H J V P N S S
S P F T H A N K Y O U T C E R R O C K T
N N R X T B H U I E C N A T S I S S A E
E O O T R E P O L I T E Y Y S U U V E N
E J I I V C U S T O M E R S E R V I C E
D Z K S S H F Q F B B W E F A I A S C V
L V I U I S C V I Z D F E Q U A L I T Y
N J R G C V E R P T O N E O F V O I C E
A O T P O V I R A R E X C E L L E N C E
Y Y I N C L U D P E R E M P A T H I Z E
Q C Q T E A O P Z M S K N O W L E D G E
Z O A N U M V P Q B I E J O S S W B S X
I U C R B L T X A L P T R J H O L D W Z
C R C P U U O I K H U Q S Q G P D U W X
X T O M X C S S M L I F J R K O E N N A
Z E U E M D C C E M E N L R I Z I L E O
U S N N O I T A M R O F N I Y F I R E V
N Y T K W G N I S O L C R E P O R P X T
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Answer Key for CWD Customer Service

X
Y
1234567891011121314151617181920
1# # # # P O S I T I V E # H E L P F U L
2# P R O P E R G R E E T I N G # # # A I
3# # E # # P L E A S A N T # # # # N S S
4S # # T H A N K Y O U T C E R R O C K T
5N N # # T # # # # E C N A T S I S S A E
6# O O # # E P O L I T E # # S # # # # N
7E # I I # C U S T O M E R S E R V I C E
8# Z # S S H # Q # # # # E # # # # # # #
9# # I # I S C # I # # F # Q U A L I T Y
10N # # G # V E R # T O N E O F V O I C E
11# O T # O # I R A R E X C E L L E N C E
12Y # I N # L # D P E # E M P A T H I Z E
13# C # T E # O # # M S K N O W L E D G E
14# O A # U M # P # # I E # O # # # # # #
15# U C R # L T # A # # T R # H O L D # #
16# R C # U # O I # # # # S # # P # # # #
17# T O # # C # S M # # # # R # # E # # #
18# E U # # # C # E M # # # # I # # L # #
19# S N N O I T A M R O F N I Y F I R E V
20# Y T # # G N I S O L C R E P O R P # T
Word X Y Direction
ACCOUNT  314s
ACCURACY  819nw
APOLOGIZE  915nw
ASK  192s
ASSISTANCE  195w
COMMITMENT  1220nw
CORRECT  184w
COURTESY  213s
CUSTOMERSERVICE  77e
DIVISION  812nw
EMPATHIZE  1212e
EXCELLENCE  1111e
FIRSTIMPRESSIONS  1619nw
HELPFUL  141e
HOLD  1515e
KNOWLEDGE  1313e
LISTEN  201s
PLEASANT  63e
POLITE  76e
POSITIVE  51e
PROFESSIONAL  912ne
PROPERCLOSING  1820w
PROPERGREETING  22e
QUALITY  149e
RESEARCH  1315nw
RESOLUTION  1019nw
TELEPHONEETIQUETTE  1111nw
THANKYOU  44e
TONEOFVOICE  1010e
VERIFYINFORMATION  1919w