Can you find IT?

ACD
ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
WFM

Call Center Terms

Try to find all 18 words on this board.

R	E	C	N	A	I	L	P	M	O	C
O	E	G	A	K	N	I	R	H	S	S
U	J	W	Q	U	A	L	I	T	Y	A
T	M	R	E	G	A	N	A	M	T	C
I	A	F	E	I	N	B	O	U	N	D
N	E	N	W	O	V	S	Q	A	M	G
G	T	S	O	V	E	R	F	L	O	W
Y	R	O	S	I	V	R	E	P	U	S
A	H	T	D	N	U	O	B	T	U	O
N	O	I	T	I	R	T	T	A	N	M
K	E	C	N	A	R	E	H	D	A	I

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	R	E	C	N	A	I	L	P	M	O	C
2	O	E	G	A	K	N	I	R	H	S	#
3	U	#	W	Q	U	A	L	I	T	Y	A
4	T	M	R	E	G	A	N	A	M	#	C
5	I	A	F	E	I	N	B	O	U	N	D
6	N	E	N	W	#	V	S	Q	A	M	#
7	G	T	#	O	V	E	R	F	L	O	W
8	#	R	O	S	I	V	R	E	P	U	S
9	A	H	T	D	N	U	O	B	T	U	O
10	N	O	I	T	I	R	T	T	A	N	#
11	#	E	C	N	A	R	E	H	D	A	I

Word	X	Y	Direction
ACD	11	3	s
ADHERANCE	10	11	w
AGENT	6	3	sw
AHT	1	9	e
ATTRITION	9	10	w
COMPLIANCE	10	1	w
INBOUND	5	5	e
INTERVIEWER	6	6	nw
MANAGER	9	4	w
OUTBOUND	11	9	w
OVERFLOW	4	7	e
QUALITY	5	3	e
ROUTING	1	1	s
SHRINKAGE	10	2	w
SQAM	7	6	e
SUPERVISOR	8	8	w
TEAM	2	7	n
WFM	4	6	nw