Customer Service Skills

APPRECIATIVE
ATTENTIVE
BODYLANGUAGE
COURTESY
CUSTOMERSERVICE
EAGERTOPLEASE
EMPATHY
KNOWLEDGEABLE
MOMENTSOFTRUTH
PEOPLESKILL
PERSONAL
PLEASE
POSITIVEATTITUDE
PROFESSIONAL
RAPPORTBUILDING
SMILE
STATIONASSIGNMENT
THANKYOU
UNDERSTANDING
UPBEAT
WARM

Yes, You Are Fit For The Hospitality Industry!!

Try to find all 21 words on this board.

X Q D B N Q H T A E B P U W Q P O I L N
K C X A S Z R P Y D L C X Y W A H M O Y
Y S G U G N I D N A T S R E D N U B S B
H E A G E R T O P L E A S E J P R T M H
H D B O D Y L A N G U A G E K S A L O S
C U S T O M E R S E R V I C E T P A M G
O T W O Z V E N T M X N C R I A P N E M
U I F E N D Y L K M N V K O G P O O N G
R T Y L L J U N I M R L N Q X P R I T S
T T R Q A Y F Y W M L A O L H R T S S B
E A V P N D Z M J I S T W H Y E B S O B
S E L V O H R J K S O T L F T C U E F B
Y V T N S D Y S I E I E E S U I I F T Y
Z I Q M R H E G T O V N D K I A L O R J
V T K K E L N I F C S T G W Q T D R U Y
T I B E P M W U C W F I E L B I I P T C
L S O O E M P A T H Y V A D X V N M H G
G O E N R L F O G I U E B R V E G V C W
L P T H A N K Y O U V U L M Y M O A I K
S T Q L F K W F C N G Z E X N R J Z V P
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Answer Key for Customer Service Skills

X
Y
1234567891011121314151617181920
1# # # # # # # T A E B P U # # # # # # #
2# # # # # # # # # # # # # # # # # # # #
3# # # # G N I D N A T S R E D N U # S #
4# E A G E R T O P L E A S E # # R T M #
5# D B O D Y L A N G U A G E # # A L O #
6C U S T O M E R S E R V I C E T P A M #
7O T # # # # E # # # # # # # I A P N E #
8U I # # # # # L # M # # K O # P O O N #
9R T # # L # # # I # R L N # # P R I T #
10T T # # A # # # # M L A O # # R T S S #
11E A # # N # # # # I S T W # # E B S O #
12S E # # O # # # K S # T L # # C U E F #
13Y V # # S # # S I # # E E # # I I F T #
14# I # # R # E G # # # N D # # A L O R #
15# T # # E L N # # # # T G # # T D R U #
16# I # # P M # # # # # I E # # I I P T #
17# S # O E M P A T H Y V A # # V N # H #
18# O E N # # # # # # # E B # # E G # # #
19# P T H A N K Y O U # # L # # # # # # #
20# # # # # # # # # # # # E # # # # # # #
Word X Y Direction
APPRECIATIVE  167s
ATTENTIVE  1210s
BODYLANGUAGE  35e
COURTESY  16s
CUSTOMERSERVICE  26e
EAGERTOPLEASE  24e
EMPATHY  517e
KNOWLEDGEABLE  139s
MOMENTSOFTRUTH  194s
PEOPLESKILL  219ne
PERSONAL  516n
PLEASE  94e
POSITIVEATTITUDE  218n
PROFESSIONAL  1816n
RAPPORTBUILDING  175s
SMILE  1111nw
STATIONASSIGNMENT  1111sw
THANKYOU  319e
UNDERSTANDING  173w
UPBEAT  131w
WARM  1311nw