Customer Service Excellence

ATTITUDE
BENEFITS
CLAIMS
CLIENTSERVICES
COINSURANCE
COMMITMENT
COPAY
COVERAGE
CUSTOMER
DEDUCTIBLE
DEPENDENT
EMERGENCY
EOB
EXCELLENCE
GRIEVANCE
HABIT
HEALTH
HIPAA
HMO
MAKEITHAPPEN
MEDICAL
MEDICARE
MEMBER
NONCOVERED
PCP
PROVIDER
RESPECT
ROUTINE
SERVICE
URGENT

This Word Find includes words you may encounter while serving a customer.

Try to find all 30 words on this board.

M S J N P P R O V I D E R X J U C E C U
E S B E N E F I T S N V Q E O M Y C G C
D B M Z Y B X B C Z T P Y F A R W E Z M
I E S I D M T L V Z N D H A K W W N W H
C L G R A P X D E P E N D E N T S I D D
A N H O E L E E E Q G I I A V E Y T S P
L M O B M M C R K D R R S Z C H C U B M
N K B H E Q N E E J U V H I O E N O N Y
N J V T D M E V G S G C V U P A E R C Q
Z M S N U X L O I V P R T O A L G E X U
L H Z E T M L C Y M E E I I Y T R M G L
S G K M I B E N C S R O C E B H E O T C
U P B T T Q C O T O Q P B T V L M T J X
B R T I T B X N Z M R C V M Z A E S J U
K A A M A K E I T H A P P E N L N U D Q
E A P M L I I F Q I E G A R E V O C J M
G P C O L E R A C I D E M E M B E R E T
W I S C O I N S U R A N C E W U J C L E
M H A B I T J F G R B G D R Q J H E A K
B Q T X Q R N O C R B J P N W L W M Y E
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Answer Key for Customer Service Excellence

X
Y
1234567891011121314151617181920
1M # # # # P R O V I D E R # # # # # # #
2E S B E N E F I T S # # # # # # # # # #
3D # M # # # # # # # T # # # # # # E # #
4I # # I # # # # # # N # # # # # # N # #
5C # # # A # # D E P E N D E N T S I # #
6A # # # # L E E E # G # # # # E Y T # #
7L # # # # # C R # D R # # # C H C U # #
8# # # # E # N E E # U # # I O E N O # #
9# # # T D # E V # S G C V # P A E R # #
10# # # N U # L O # # P R T # A L G E # #
11# # # E T # L C # # E E I I Y T R M # #
12# # # M I # E N # S # O C E B H E O # #
13# # # T T # C O T O # P B T V L M T # #
14# # # I T # X N # M # C # # # A E S # #
15# A # M A K E I T H A P P E N # N U # #
16# A # M # I # # # # E G A R E V O C # #
17# P # O L E R A C I D E M E M B E R E #
18# I # C O I N S U R A N C E # # # # # #
19# H A B I T # # # # # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ATTITUDE  515n
BENEFITS  32e
CLAIMS  77nw
CLIENTSERVICES  1111ne
COINSURANCE  418e
COMMITMENT  418n
COPAY  157s
COVERAGE  1816w
CUSTOMER  1816n
DEDUCTIBLE  85se
DEPENDENT  85e
EMERGENCY  1714n
EOB  1111se
EXCELLENCE  715n
GRIEVANCE  1210se
HABIT  219e
HEALTH  167s
HIPAA  219n
HMO  1015n
MAKEITHAPPEN  715e
MEDICAL  11s
MEDICARE  1317w
MEMBER  1317e
NONCOVERED  814n
PCP  1215n
PROVIDER  61e
RESPECT  87se
ROUTINE  189n
SERVICE  1012ne
URGENT  118n