Customer Service Qualities

ACKNOWLEDGE
AFFIRM
CONFIRM
CREDIT
CUSTOMER
IMPROVE
INFORMED
INNOVATIVE
LEADER
LIFESTYLES
LISTEN
OPTIMISTIC
PASSIONATE
POSTURE
REPEAT
SERVICE
SMILE
UNCOMPLICATED

Can you find the words that describe quality customer service and the RCS behaviours/values?

Try to find all 18 words on this board.

A F F I R M E Q F C E O S O E
B U O O P N R U D Z G Q E D R
N V N C X T U N E F D E L X G
J E P C O A T E M M E B Y G V
J I K U O J S T R R L O T K F
E P L S P M O S O I W R S V X
V N E T T A P I F F O U E K T
I T A O I R S L N N N T F T Q
T A D M M M O S I O K M I I Y
A E E E I I P E I C C Q L D Q
V P R R S K N R Q O A Q K E O
O E K B T C E V O O N T W R B
N R S M I L E I B V P A E C Y
N L H U C Q R C A L E P T D W
I E Q J N V J E Q I N D W E R
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Answer Key for Customer Service Qualities

X
Y
123456789101112131415
1A F F I R M E # # # E # S # #
2# U # # # # R # D # G # E # #
3# # N # # # U N E # D # L # #
4# # # C # # T E M M E # Y # #
5# # # U O # S T R R L # T # #
6E # L S P M O S O I W # S # #
7V # E T T A P I F F O # E # #
8I T A O I # S L N N N # F T #
9T A D M M M # S I O K # I I #
10A E E E I # P E I C C # L D #
11V P R R S # # R # O A # # E #
12O E # # T # # V O # N T # R #
13N R S M I L E I # V # A E C #
14N # # # C # # C # # E # T D #
15I # # # # # # E # # # # # E #
Word X Y Direction
ACKNOWLEDGE  1111n
AFFIRM  11e
CONFIRM  1010n
CREDIT  1413n
CUSTOMER  44s
IMPROVE  58se
INFORMED  99n
INNOVATIVE  115n
LEADER  36s
LIFESTYLES  1310n
LISTEN  88n
OPTIMISTIC  55s
PASSIONATE  56se
POSTURE  77n
REPEAT  213n
SERVICE  89s
SMILE  313e
UNCOMPLICATED  88se