Customer Centric Behaviors

ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE

Customer Service in Collections

Try to find all 24 words on this board.

S I G E N U I N E C L N Y U Q
R S L P I H S R E N W O E V V
A Y E M P A T H Y Y T I B L M
P M N N W Z X P C N E T O L A
P P T M I Q J A J R N A R A B
O A H R K H R C V O E G P N P
R T U A U U T E G T C I F O L
T H S H C D Z R A F D T Y I I
H Y I C E T A V O N N I T S S
R E A Z R J I A C W P M I S T
C H S E A T U L H T T S L E E
T O T Y P Y I U U K E S A F N
F E I A E A Q E Q B A O U O H
P S C U S T O M E R M L Q R W
C E X C E P T I O N A L Q P T
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Answer Key for Customer Centric Behaviors

X
Y
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1S # G E N U I N E # # N # # #
2R S # P I H S R E N W O E # #
3A Y E M P A T H Y Y # I B # #
4P M N N # # # P C # # T O L #
5P P T M I # # A # # N A R A #
6O A H R # H R C # O E G P N #
7R T U A # U T E G T # I # O L
8T H S H C # # R A # # T Y I I
9# Y I C E T A V O N N I T S S
10# # A # R J I A # W # M I S T
11# H S # A T # L # # T S L E E
12T # T # P # # U # # E S A F N
13# # I A # # # E # # A O U O #
14# # C U S T O M E R M L Q R #
15# E X C E P T I O N A L # P T
Word X Y Direction
ACCURACY  310ne
AHT  310sw
CAPTIVATE  314ne
CHARM  49n
CUSTOMER  314e
EMPATHY  33e
ENTHUSIASTIC  33s
EXCEPTIONAL  215e
GENUINE  31e
INNOVATE  129w
JARGON  79ne
LISTEN  157s
LOSSMITIGATION  1213n
OWNERSHIP  122w
PAR  512n
PROBE  136n
PROFESSIONAL  1414n
QUALITY  1313n
RAPPORT  12s
RECAP  88n
SYMPATHY  22s
TEAM  1111s
TRUSTWORTHINESS  88nw
VALUE  89s