MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	8	w
COMMERCE	19	11	s
CUSTOMER	19	11	n
DEVELOPMENT	11	11	sw
HUMANRESOURCE	11	11	se
IMPROVING	8	17	e
INFORMATION	9	9	e
LEADERSHIP	16	6	w
MANAGEMENT	7	7	e
MARKET	13	9	se
OBJECTIVES	14	11	sw
PERFORMANCE	11	11	e
PRACTICES	10	11	sw
QUALITY	6	6	n
RESULTS	10	10	w
STRATEGIC	12	12	sw
STRATEGY	5	20	e
VISION	7	18	e