MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	14	w
COMMERCE	2	10	s
CUSTOMER	19	3	w
DEVELOPMENT	11	11	n
HUMANRESOURCE	11	11	nw
IMPROVING	19	16	n
INFORMATION	13	13	w
LEADERSHIP	11	8	se
MANAGEMENT	15	15	w
MARKET	15	15	s
OBJECTIVES	5	13	n
PERFORMANCE	11	11	ne
PRACTICES	20	17	n
QUALITY	16	16	w
RESULTS	12	12	ne
STRATEGIC	10	10	w
STRATEGY	10	10	n
VISION	11	10	se