Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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O E D N Z P Y B P D Y H W H X
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L O L A N G U A G E O K G T I
I U C A P P E A R A N C E Z N
D Y V P N V D J P Z X U V Z F
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T K C L Z A I T X J T T S P E
U I B O X A J S K C O O N Z C
F V U G V Y R W S N E M O X T
A T M I H W H I E E O E P D I
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K J Q E U L N K D Y L O E G N
E B Z Z Z T D E N I F E R T B
B K I S I F E R E T I L O P A
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # #
3# # L A N G U A G E # # # # I
4# # # A P P E A R A N C E # N
5# # # P N # # # # # # U V # F
6# # # O # O # # # # # S I # L
7# # # L # # I # # # # T S # E
8# # # O # # # S # # O O N # C
9# # # G # # # # S N # M O # T
10# # # I # # # # E E O E P # I
11# # # Z # L A M R O F R S # O
12# # # E # # # # D # # O E # N
13# # # # # # D E N I F E R # #
14# # # # # # # # E T I L O P #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  44s
APPEARANCE  44e
CUSTOMER  124s
FORMAL  1111w
INFLECTION  153s
LANGUAGE  33e
MOOD  129sw
POLITE  1414w
PROFESSIONAL  88nw
REFINED  1313w
RESPONSIVE  1313n
TONE  127sw