Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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R E F I N E D U V I V W Y A H
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M G R K O T N F B L D R I B S
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T L A F F E F S W S O Z P R T
S D L E C E E R P I X I O D T
U O G T Z G S O H T Y G U F C
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P U E C N A R A E P P A N O O
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Answer Key for Customer Perception

X
Y
123456789101112131415
1R E F I N E D # # I # # # # #
2E P O L I T E # N # # # # # #
3M # R # # # # F # # # R # # #
4O # M O O D L # # # E E # # #
5T # A # F E # # # S # Z # # #
6S # L # C E # # P # # I # # #
7U # # T # # S O # # # G # # #
8C # I O # # N S # # # O # # #
9# O # N # S # # I # # L # # #
10N # # E I # # # # O # O # # #
11# # # V # # # # # # N P # # #
12# # E C N A R A E P P A # # #
13# # # # # E G A U G N A L # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212n
APPEARANCE  1212w
CUSTOMER  18n
FORMAL  31s
INFLECTION  101sw
LANGUAGE  1313w
MOOD  34e
POLITE  22e
PROFESSIONAL  88se
REFINED  11e
RESPONSIVE  123sw
TONE  47s