Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# P # # # # # # # # # # # # #
3# O R E S P O N S I V E # # #
4# L E O # # D # # # # E # # #
5# I F R F O # # # # # Z # N #
6# T I E O E # # # # # I E O #
7# E N M R # S # # # # G G I #
8# # E O M # # S # # # O A T #
9# # D T A # # # I # # L U C #
10# # O S L # # # # O # O G E #
11# N # U # # # # # # N P N L #
12E # E C N A R A E P P A A F #
13# # # # # # # # # # # # L N #
14# # # # # # # # # # # # # I #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212n
APPEARANCE  1212w
CUSTOMER  412n
FORMAL  55s
INFLECTION  1414n
LANGUAGE  1313n
MOOD  47ne
POLITE  22s
PROFESSIONAL  88se
REFINED  33s
RESPONSIVE  33e
TONE  49sw