Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # E T I L O P #
3# # # # # # D E N I F E R # #
4# # # E # # # # # # # O E # #
5N # # Z # L A M R O F R S # #
6O # # I # # # # E E # E P # #
7I # # G # # # # S N # M O # #
8T # # O # # # S # # O O N # #
9C # # L # # I # # O # T S # #
10E # # O # O # # D # # S I # #
11L # # P N # # # # # # U V # #
12F # # A P P E A R A N C E # #
13N # L A N G U A G E # # # # #
14I # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  412n
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115w
INFLECTION  114n
LANGUAGE  313e
MOOD  127sw
POLITE  142w
PROFESSIONAL  88sw
REFINED  133w
RESPONSIVE  133s
TONE  129nw