Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # #
3# # L A N G U A G E # # # # #
4# # # A P P E A R A N C E # #
5# # # P N # # # # # # # V # #
6# # # O # O # # # # L # I # #
7# # # L # # I # # # A # S # #
8# # # O # R # S # # M # N # #
9# # # G # E # # S # R # O # #
10# # # I # M O O D E O # P # #
11# # # Z # O # # # # F # S # #
12# # # E # T # # # E # O E # #
13# # # # # S D E N I F E R # #
14# # # # # U # O E T I L O P #
15I N F L E C T I O N # # # # #
Word X Y Direction
APOLOGIZE  44s
APPEARANCE  44e
CUSTOMER  615n
FORMAL  1111n
INFLECTION  115e
LANGUAGE  33e
MOOD  610e
POLITE  1414w
PROFESSIONAL  88nw
REFINED  1313w
RESPONSIVE  1313n
TONE  715ne