Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # D # # # # # #
2# # # # # # # # O # # # # P #
3# # # E V I S N O P S E R O #
4# # # C U S T O M E R O E L #
5# # # N # # # # # # F # F I #
6# # E A N # # # # E O # I T E
7# # G R # O # # S # R # N E Z
8# # A A # # I S # # M # E # I
9# # U E # # I T # # A # D # G
10# # G P # O # O C # L # # # O
11# # N P N # # N # E # # # # L
12# # A A # # # E # # L # # # O
13# # L # # # # # # # # F # # P
14# # # # # # # # # # # # N # A
15# # # # # # # # # # # # # I #
Word X Y Direction
APOLOGIZE  1514n
APPEARANCE  412n
CUSTOMER  44e
FORMAL  115s
INFLECTION  1415nw
LANGUAGE  313n
MOOD  94n
POLITE  142s
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  89s