Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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J H O E J T D A Q I D W E R L
E G A U G N A L A O O K P P U
C B E E V I S N O P S E R O E
H X C U S T O M E R D O E L L
D F N I Z L A M R O F X F I E
M Y A J N Z G E B E C U I T T
U N R P H F D G S F W C N E H
A I A R O G L S B L K N E V L
S U E A P L I E K E U N D G X
V O P L N O O I C X O M K E L
C G P M N R K G T T R G S P D
X D A A I G T P I H I W A L V
C V L K P O Z P L Z E O M S A
S Q X G H B D A U V E W N E E
C W W C U W X V V Q O H K I Z
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # D # # # #
2E G A U G N A L # O # # # P #
3# # E E V I S N O P S E R O #
4# # C U S T O M E R # O E L #
5# # N I # L A M R O F # F I #
6# # A # N # # # # E # # I T #
7# # R P # F # # S # # # N E #
8# # A # O # L S # # # # E # #
9# # E # # L I E # # # N D # #
10# # P # # O O # C # O # # # #
11# # P # N # # G # T # # # # #
12# # A A # # # # I # I # # # #
13# # L # # # # # # Z # O # # #
14# # # # # # # # # # E # N # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  36se
APPEARANCE  312n
CUSTOMER  34e
FORMAL  115w
INFLECTION  45se
LANGUAGE  82w
MOOD  84ne
POLITE  142s
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  1011ne