Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C O M M I T T E D P H G E D X Y F W N I
C U N D E R S T A N D T Y N N P E D P Z
N I S O L V E J H G A O L S W Y C E Z U
Z N T T Z S U J B C D L H Y R G Z C Q J
G K T E O P Q Q U K N L F H R I L N Y U
I H F F H M E D E I J A Q B M M Z E I K
O U F U K T E W L L E O C E X Y A I W Z
D E M E P B A R P D M B L U E Z S R O T
R C B D U D Y P S G I B L Y O D J E D Y
F W R V I K X C M A A S S L B Y X P D S
Z D E R E W O P M E T W T Q Z H S X P G
Z U D R K H P W G U M I S X B J W E J D
R F Q A H X L D S H F N S L B D V S Y C
K K Z E E B E V G G Y E V F Z E I O J N
N E T S I L J Z Q Q M E E J A P D F E P
O X F V W A S N B T D I I G F C A R E F
N L Y O N E C A L L N Y N K Q U T X C E
V Q N N A Y F D W S Z A G Q C K I I G C
J K T E V E Z Q F M P I H S R E N W O I
S V X W T Q Q G C F G A K A Y O N S W N
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Answer Key for Customer Care Principles

X
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1C O M M I T T E D # # # E # # # # # # #
2C U N D E R S T A N D T # # # # # D # #
3# I S O L V E # # # A # # # # # # E # #
4# # T T # # # # # C # # # # # # # C # #
5# # # E O # # # U # N # # # # # # N # #
6# # # F H M # D # # # A # # # # # E # #
7# # F # # T E # # # # # C E # # # I # #
8# E # # # # A R # # # # L U # # # R # #
9R # # # # # # P S # # B # # O # # E # #
10# # # # # # # # M A A # # # # Y # P # #
11# D E R E W O P M E T # # # # # S X # #
12# # D # # # # # G # # I # # # # # E # #
13# # # A # # # D # # # # S # # # # # Y #
14# # # # E # E # # # # # # F # # # # # #
15N E T S I L # # # # # # # # A # # # # #
16# # # # W # # # # # # # # # # C A R E #
17# # # O N E C A L L # # # # # # T # # E
18# # N # # # # # # # # # # # # # # I # C
19# K # # # # # # # # P I H S R E N W O I
20# # # # # # # # # # # # # # # # # # # N
Word X Y Direction
CARE  1616e
COMMITTED  11e
CUSTOMERSATISFACTION  1111se
EDUCATE  77ne
EMPATHETIC  1011nw
EMPOWERED  1011w
EXPERIENCED  1812n
KNOWLEDGEABLE  118ne
LEAD  615nw
LISTEN  615w
NICE  2020n
OFFER  55sw
ONECALL  417e
OWNERSHIP  1919w
SOLVE  33e
UNDERSTAND  22e
YESYOUCAN  1812nw