Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C A R E R O X D E C N E I R E P X E R V
O U D O E Z D P O B X B I U S U L P R C
M N S U F K X P H N X R G P Q B S I C H
M D O T F U S W H H Y S N H A Z Q U H U
I E L D O D E R E W O P M E D U C A T E
T R V Y W M D J T E C L G F C R X G E K
T S E I N I E A R M V D S J D U N I R U
E T V W E J C R E Y E S Y O U C A N F I
D A U U R R V L S L C M N F P I R A A I
A N Z Y S M C U W A I Y P H M H W S Z V
V D B J H D C O K M T S B A L L H U U D
J B B U I Y N E Z Q Y I T G T Z Q I D K
P Y X X P K M V H A M Z S E G H J Z G A
V Q H W A Y Y R Z M O J C F N R E K H C
A H X G H Z X X C C O U U R A I W T F H
W Z F T W Z W T V T V S G T L C A C I A
T M Z X H P M E W X X R L T B Z T Z X C
R C I L W K B T J Y B J T I Z I X I F C
S Z J V D U L W B Q F Q L L A C E N O M
W F Q S Y H T W M A A C O B C Z E C I N
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Answer Key for Customer Care Principles

X
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1C A R E R # # D E C N E I R E P X E # #
2O U # # E # # # # # # # # # # # L # # #
3M N S # F # # # # # # # # # # B # # # #
4M D O T F # # # # # # # # # A # # # # #
5I E L # O D E R E W O P M E D U C A T E
6T R V # W M D # # # # # G # # # # # # #
7T S E # N # E A # # # D # # # # # # # #
8E T # # E # # R E Y E S Y O U C A N # #
9D A # # R # # # S L # M # # # # # # # #
10# N # # S # # # W A I # P # # # # # # #
11# D # # H # # O # # T S # A # # # # # #
12# # # # I # N # # # # I T # T # # # # #
13# # # # P K # # # # # # S E # H # # # #
14# # # # # # # # # # # # # F N # E # # #
15# # # # # # # # # # # # # # A # # T # #
16# # # # # # # # # # # # # # # C # # I #
17# # # # # # # # # # # # # # # # T # # C
18# # # # # # # # # # # # # # # # # I # #
19# # # # # # # # # # # # L L A C E N O #
20# # # # # # # # # # # # # # # # E C I N
Word X Y Direction
CARE  11e
COMMITTED  11s
CUSTOMERSATISFACTION  1111se
EDUCATE  145e
EMPATHETIC  118se
EMPOWERED  145w
EXPERIENCED  181w
KNOWLEDGEABLE  712ne
LEAD  109nw
LISTEN  109se
NICE  2020w
OFFER  55n
ONECALL  1919w
OWNERSHIP  55s
SOLVE  33s
UNDERSTAND  22s
YESYOUCAN  118e