Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

Z F H W O E L B A E G D E L W O N K Q I
K D H I A I U L D P L M E Y F N O I P P
J U W R S X C U Q J P A E F W E I T C M
M Y I T H Q C X H O D S E T J C T J R E
B D E M N A U C W P Y R A H N A C Z X Z
K N E Z T Q O E I O W I Z I K L A O Y Z
M N X E V U R U U T B F A E C L F W Z N
O X Q O H E A C I X E X L P V Z S M A U
L O G V D O A H D M B H F B N W I B V V
M S V S C N S J J R I V T T Y D T Z I L
W Q F O V F Q O D G W L A A H I A Z M V
K I N M D Q G H L H Y S V Y P J S P Q W
V P F R D T G T O G O V S M A M R Z B X
N G W J V X D E C N E I R E P X E O T B
F M M S I E D B H K D Z U F F X M J O Z
A D X N X E K H P I H S R E N W O W A Q
O U Y X K P U J O E G U X K N Z T Y W C
R X E I I V L Y Z N C B E V L O S W W G
A Z P J L D B D N A T S R E D N U Q X H
K W F P Y Z S L D E T T I M M O C A R E
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Answer Key for Customer Care Principles

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Y
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1# # # # # E L B A E G D E L W O N K # #
2# # # # # I # # D # # M E Y F N O I # #
3# # # # S # # U # # P A E F # E I # C #
4# # # T # # C # # O D S E # # C T # # E
5# # E # # A # C W # Y R # # # A C # # #
6# N # # T # # E I O # # # # # L A # # #
7# # # E # # R # U T # # # # # L F # # #
8# # # # # E # C # # E # # # # # S # # #
9# # # # D # A # # # # H # # # # I # # #
10# # # # # N # # # # # # T # # # T # # #
11# # # # # # # # # # # # # A # # A # # #
12# # # # # # # # # # # # # # P # S # # #
13# # # # # # # # # # # # # # # M R # # #
14# # # # # # D E C N E I R E P X E # # #
15# # # # # # # # # # # # # # # # M # # #
16# # # # # # # # P I H S R E N W O # # #
17# # # # # # # # # # # # # # # # T # # #
18# # # # # # # # # # # # E V L O S # # #
19# # # # # # # D N A T S R E D N U # # #
20# # # # # # # # D E T T I M M O C A R E
Word X Y Direction
CARE  1720e
COMMITTED  1720w
CUSTOMERSATISFACTION  1710n
EDUCATE  101sw
EMPATHETIC  1714nw
EMPOWERED  131sw
EXPERIENCED  1714w
KNOWLEDGEABLE  171w
LEAD  141sw
LISTEN  71sw
NICE  171se
OFFER  161sw
ONECALL  161s
OWNERSHIP  1716w
SOLVE  1718w
UNDERSTAND  1719w
YESYOUCAN  131sw