Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

D I D U Q Z X S M Q M Z P W R G F J P Y
E R U R Z N U J V Y L I J N L R U Y Y S
T U D D G V O M R X H Y A C E A H T K S
T S J O D C C T D S B C X V V E W A X I
I V K M R B B G R U U O W Q E G U D B I
M V S E E P R E B O X P Z U N N E Z O L
M N R P F M N J Y J S J E H N E F C A T
O A O R F W M S H N R L I Y I E E B I K
C U S T O M E R S A T I S F A C T I O N
I N O U N Y M X Q V E H S M X O P S M O
F D L V E I P M P N A Q Y N M Q H Y I W
I E V F C Z A H C E J U A S H D D A E L
R R E V A X T D K P R D E R E W O P M E
I S Y X L G H F O C D I T V Z A I S D D
C T T J L Y E K P A L T E W M T B U U G
C A K I U V T N Q G U Q Q N N Q C R X E
T N K H I Q I C Q Y G T S P C A R N I A
P D T T C C C I O P R P Z P T E Z N W B
U L Z A V A U N D B Y S J E K E D B K L
Z Q K E X J D Z T G Y K F Q Z O X E B E
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Answer Key for Customer Care Principles

X
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1D # # # # # # # # # # # P # # # # # # #
2E # # # # # # # # # # I # N # # # # # #
3T # # # # # # # # # H # A # # # # # # #
4T # # # # # # # # S # C # # # # # # # #
5I # # # R # # # R # U # # # # # # # # #
6M # # E E # # E # O # # # # # # E # # #
7M # R # F # N # Y # # # # # N # # C # #
8O A # # F W # S # # # # # # # E # # I K
9C U S T O M E R S A T I S F A C T I O N
10# N O # N Y M X # # # # # # # # # S # O
11# D L # E # P # P # # # # # # # # # I W
12# E V # C # A # # E # # # # # # D A E L
13# R E # A # T # # # R D E R E W O P M E
14# S # # L # H # # # # I # # # # # # D D
15# T # # L # E # # # # # E # # # # U # G
16# A # # # # T # # # # # # N # # C # # E
17# N # # # # I # # # # # # # C A # # # A
18# D # # # # C # # # # # # # T E # # # B
19# # # # # # # # # # # # # E # # D # # L
20# # # # # # # # # # # # # # # # # # # E
Word X Y Direction
CARE  19ne
COMMITTED  19n
CUSTOMERSATISFACTION  119e
EDUCATE  2013sw
EMPATHETIC  79s
EMPOWERED  2013w
EXPERIENCED  79se
KNOWLEDGEABLE  209s
LEAD  2012w
LISTEN  2012nw
NICE  209nw
OFFER  59n
ONECALL  59s
OWNERSHIP  59ne
SOLVE  39s
UNDERSTAND  29s
YESYOUCAN  79ne