Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

D U Z Z M U L F Q Z N Z H E K L L R W B
H K N M N T O U Y J K L S T G L G P O E
K R N Z G E K G O Q M B U A B A J E R X
A E B K Q H V R X J W M P C H C V V O E
L F Q B L N Q P M A V R E U M E I L N R
K F I P E V C T I O D N T D E N Q O G A
N O I T C A F S I T A S R E M O T S U C
O I S X Z Q R C I G G K M X A W V V N O
W I C V O Q G L R A R P U P C N G D D M
L Y K E I I L E U G A L M E V E W Z E M
E E E S N I X I A T Y O L R N R R W R I
D M A S A H K O H Z S O H I K S B M S T
G F P D Y K D E G P H N J E L H T S T T
E V J O T O T X N J U H S N J I S C A E
A Y J W W I U C Z W B F M C J P Z L N D
B D N V C E C C E O Y B A E O U K Q D W
L N Z Y G N R Y A B C R L D F N T W E C
E C V X K F R E X N E X E Z V D M O E X
G L U A L G V K D U Y F A O W C V F D H
M Y Q P S M V L C F E Q R N P N I Y E B
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # E # L # # # #
2# # # # # # # # # # # # # T # L # # # #
3# R # # # # # # # # # # # A # A # E # #
4# E # # # # # # # # # # # C # C # V # E
5# F # # # N # # # # # # # U # E # L # R
6K F # # E # # # # # # # # D # N # O # A
7N O I T C A F S I T A S R E M O T S U C
8O I S # # # # # # # # # M X # W # # N O
9W I C # # # # # # # # P # P # N # # D M
10L Y # E # # # # # # A # # E # E # # E M
11E E E # # # # # # T # # # R # R # # R I
12D M A S # # # # H # # # # I # S # # S T
13G # P D Y # # E # # # # # E # H # # T T
14E # # O # O T # # # # # # N # I # # A E
15A # # # W I U # # # # # # C # P # # N D
16B # # # C E # C # # # # # E # # # # D #
17L # # # # # R # A # # # # D # # # # # #
18E # # # # # # E # N # # # # # # # # # #
19# # # # # # # # D # # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
CARE  207n
COMMITTED  207s
CUSTOMERSATISFACTION  107w
EDUCATE  147n
EMPATHETIC  147sw
EMPOWERED  111se
EXPERIENCED  147s
KNOWLEDGEABLE  17s
LEAD  110se
LISTEN  110ne
NICE  17se
OFFER  27n
ONECALL  167n
OWNERSHIP  167s
SOLVE  187n
UNDERSTAND  197s
YESYOUCAN  111se