Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

U A W V L D X D O A N T Q L Q G Y I O E
X R E Z J F L G E X V X F E M Z D J M L
S E M N R O D N P J D G Q B T E G P Y B
G X G N P F Z Z K N Y D D Z C A A G J A
I D Q X I H N F A O Z F G N D T C V B E
H Z Y I H U J T E I Q Z E Y H U I U X G
C R F L S Z S V Q H X I Y E V C S V D D
R P L D R R M H C V R L T O B G S F S E
E E Y I E L W A J E P I M T L O D A E L
R V F D N Q R D P H C F M L N Y V L I W
A N N F W Y J X F E P J M O O X B S V O
C U S T O M E R S A T I S F A C T I O N
O Y O Q N B M S Y I L L S H Q E M F I K
M P L C E M P U Y X E B H P N Z X C F W
M Y V J C K O B M O M G W T S D E M A O
I R E P A S W Z P U U Z L O O O K U K V
T Y U I L P E M D H W C U Z X H Z W B Q
T A B D L K R P O Q I S A F U J I Q P Q
E Y A C O L E J O G E N A N D S V T H Y
D A T K A Z D Y R G U L R T Z J X H C Q
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # E
2# # # # # # # # # # # # # E # # D # M L
3# # # # # # # # # # D # # # T E # P # B
4# # # # P # # # # N # # # # C A A # # A
5# # # # I # # # A # # # # N # T C # # E
6# # # # H # # T # # # # E # H # # U # G
7# # # # S # S # # # # I # E # # # # D D
8R # # # R R # # # # R # T # # # # # # E
9E E # # E # # # # E # I # # # # D A E L
10R # F D N # # # P # C # # # # # # # I W
11A # N F W Y # X # # # # # # # # # S # O
12C U S T O M E R S A T I S F A C T I O N
13O # O # N # M S # # # # # # # E # # I K
14M # L # E # P # Y # # # # # N # # C # #
15M # V # C # O # # O # # # # # # E # # #
16I # E # A # W # # # U # # # # # # # # #
17T # # # L # E # # # # C # # # # # # # #
18T # # # L # R # # # # # A # # # # # # #
19E # # # # # E # # # # # # N # # # # # #
20D # # # # # D # # # # # # # # # # # # #
Word X Y Direction
CARE  112n
COMMITTED  112s
CUSTOMERSATISFACTION  1112e
EDUCATE  208nw
EMPATHETIC  201sw
EMPOWERED  712s
EXPERIENCED  712ne
KNOWLEDGEABLE  2012n
LEAD  209w
LISTEN  209sw
NICE  2012sw
OFFER  512nw
ONECALL  512s
OWNERSHIP  512n
SOLVE  312s
UNDERSTAND  212ne
YESYOUCAN  712se