Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C O M M I T T E D Y P Z W L O A U D Q D
A U Y O P Y E S Y O U C A N Y K G S K Q
R N S O L V E L E P H V J Z V V H F Z T
E D W T B P P I B X H Y H M N Z E P J B
R E F F O H E C Q A Y G H M H Z C H G G
X R W E W M N G T P E M P A T H E T I C
I S R F N R E F B G T G T E Z R S A D F
L T K G E B X R F X G Q D Y F G I Y Q P
H A J F R I P I S R B Q Y E D U C A T E
C N O I S V E A K A F U M F L E A D S A
S D P R H W R E C H T P C I I W J V G Y
Y U V Z I L I R W T O I S J B E O Y P Q
S M F V P Q E J H W H T S V C E E N F Q
W Y V R P N N T E K E A H F G Q U R K W
E L D V S C C R R N F X X U A O Q M M C
Z W J M I Y E Y I L C C O U D C Z N I M
X G A W O D D H Q U W F B D K X T D E P
W G F N X T F W U W D F U W C U J I Q Y
I S C I F L X G E H X P L L A C E N O O
D G A D S B L B P L D F X Z G X E C I N
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Answer Key for Customer Care Principles

X
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1C O M M I T T E D # # # # # # # # # # #
2A U # # # Y E S Y O U C A N # # # # # #
3R N S O L V E L # # # # # # # # # # # #
4E D # T # # # # B # # # # # # # # # # #
5R E F F O # # # # A # # # # # # # # # #
6# R # # W M # # # # E M P A T H E T I C
7# S # # N # E # # # # G # # # # # # # #
8# T # # E # X R # # # # D # # # # # # #
9# A # # R # P # S # # # # E D U C A T E
10# N # # S # E # # A # # M # L E A D # #
11# D # # H # R # # # T P # I # W # # # #
12# # # # I # I # # # O I S # # # O # # #
13# # # # P # E # # W # T S # # # # N # #
14# # # # # # N # E # E # # F # # # # K #
15# # # # # # C R # N # # # # A # # # # #
16# # # # # # E # # # # # # # # C # # # #
17# # # # # D D # # # # # # # # # T # # #
18# # # # # # # # # # # # # # # # # I # #
19# # # # # # # # # # # # L L A C E N O #
20# # # # # # # # # # # # # # # # E C I N
Word X Y Direction
CARE  11s
COMMITTED  11e
CUSTOMERSATISFACTION  1111se
EDUCATE  149e
EMPATHETIC  116e
EMPOWERED  149sw
EXPERIENCED  77s
KNOWLEDGEABLE  1813nw
LEAD  1510e
LISTEN  1510sw
NICE  2020w
OFFER  55w
ONECALL  1919w
OWNERSHIP  55s
SOLVE  33e
UNDERSTAND  22s
YESYOUCAN  72e