Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

S I Z N D E U N B K Q O T L M L B B S W
W B B W W S T A U V Q M B M U G C B X I
T V N Z H C G U S K N Q D O B S O K W A
D Q Y G O V W J O C T J M I R R I O W L
A D G M M C Y H I W F E C U T S V Q C K
E Y V W T N N T E N W V F Y Z H G T B G
L M N D Q O E F A D R J M I W W K K K V
B T P C E H S C L D E W K M U U C L W D
A V P O T C U K X H N M A Q B P X L G D
E A C A W O N O Y W R A Y X D I N W S E
G D P R Y E F E R L A C T N V H B S R T
D M U S X I R F I W L A M S C S Y C Y T
E P E C N F H E E R Q A B R R R W H A I
L Y Q K A L V V D R E Y C H W E K T Y M
W I Y M R T G L W B K P B E W N D K Y M
O M S T F S E O G U U N X I N W Q N F O
N O I T C A F S I T A S R E M O T S U C
K I P G E B X S W N E S G C H D T J U A
Q Y C H E N X C U V Y U E P Y Y O L V R
F F M E Z D Z V U F Q Z M K V O C L S E
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # # # # # # #
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4D # # # # # # # # C # # # # # # # # # #
5A # # # # # # # I # # # # # # # # # # #
6E # # # # # # T # N # # # # # # # # # #
7L M # D # # E # A # # # # # # # # # # #
8B # P # E H # C # D # # # # # # # # # #
9A # # O T C U # # # N # # # # P # # # D
10E # # A W O N # # # # A # # # I # # # E
11G D P # Y E F E # L # # T # # H # # # T
12D M U S # # R F I # L # # S # S # # # T
13E # E C # # # E E R # A # # R R # # # I
14L Y # # A # # V D R E # C # # E # # # M
15W I # # # T # L # # # P # E # N D # # M
16O # S # # # E O # # # # X # N W # N # O
17N O I T C A F S I T A S R E M O T S U C
18K I # # E # # # # # # # # # # # # # # A
19# # C # # N # # # # # # # # # # # # # R
20# # # E # # # # # # # # # # # # # # # E
Word X Y Direction
CARE  2017s
COMMITTED  2017n
CUSTOMERSATISFACTION  1017w
EDUCATE  110se
EMPATHETIC  113ne
EMPOWERED  16se
EXPERIENCED  1417nw
KNOWLEDGEABLE  117n
LEAD  17n
LISTEN  114se
NICE  117se
OFFER  610se
ONECALL  1617nw
OWNERSHIP  1617n
SOLVE  817n
UNDERSTAND  1917nw
YESYOUCAN  113ne