Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

H L S J A L O N O F U I O A B Q Z H B M
H Z G Z Z J Z I B N I B S G Q X C C N C
J R Y V X C S T W T N C P L Q E Z U K L
T H T S T Y Z S L Z J B N T X G G I B L
Y M G R I Y J Z D E P H M M E A I I H C
E D U C A T E E P N I N J U X J T F P X
L U U D S K R R A L W V F J Y E L X X Q
B L M B E E B C Q I L L N C N X A O D I
A K S W W C U V I H G G T I E P O M N D
E R F O A O N S B T C L Y T D I J L A E
G A P D Y N H E G A E I N E R H O B T T
D M A S R E W W I A I N J H C S A A S T
E E E E P T N W L R S E L T M R E E R I
L Y F D P S G W D L E J D A I E W V E M
W F R W P I W U Z Q V P O P P N A L D M
O N E C A L L S R L D Z X M T W I O N O
N O I T C A F S I T A S R E M O T S U C
K I L L V G C C I Q H D L Z V H R S A Q
A I C T R H I I L D A B H J B O G R O J
V C D E F O K T R L E Q V R R B E T H J
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Answer Key for Customer Care Principles

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11G # P D Y N # E # # # # # E # H # # T T
12D M A S R E # # I # # # # H # S # # S T
13E E E E # T # # # R # # # T # R # E R I
14L Y F # # S # # # # E # # A # E # V E M
15W F # # # I # # # # # P # P # N # L D M
16O N E C A L L # # # # # X M # W # O N O
17N O I T C A F S I T A S R E M O T S U C
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19# # C # # # # # # # # # # # # # # R # #
20# # # E # # # # # # # # # # # # E # # #
Word X Y Direction
CARE  2017sw
COMMITTED  2017n
CUSTOMERSATISFACTION  1017w
EDUCATE  16e
EMPATHETIC  1417n
EMPOWERED  113ne
EXPERIENCED  1417nw
KNOWLEDGEABLE  117n
LEAD  114ne
LISTEN  616n
NICE  117se
OFFER  116ne
ONECALL  116e
OWNERSHIP  1617n
SOLVE  1817n
UNDERSTAND  1917n
YESYOUCAN  113ne