Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

X K O A E F D O N R D H X L S K F S K H
P I R C X W R V P L L W J T Z Z U W S K
C U S T O M E R S A T I S F A C T I O N
O A N O N I C X O J D P I H S R E N W O
M V R D L N D G P T Y P C T M U N N H W
M N Z E E V R C P E N Y G O N E T S I L
I N K M S R E S S P R D E R E W O P M E
T O F G B S S Y N G Y I G H K U Y U M D
T T C F A D O T A W P O E J S P F P Z G
E F A E G U N F A O E C I N S I A D E E
D B Y D C O E W F N X K E E C T H R C A
O F M A I O C H A E D Q X E H E E H L B
K Y N C V L A P P W R S M E L B D A E L
R Q Y E E G L H Z K I M T E T A C U D E
J M Z F K Z L G D F X I N P L R C N L G
S T R W D O H K Z D C Q E F T N D Q K M
D J W D C C J O B E R V I K Y F Q U K T
Z L M K G U X J L O N T A K X A A Q D W
R Y H X E Y L F M I W E U M Q O R A O I
Y M E I G Q P H K H X S S P Z G Z L C N
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # # # # # # K
3C U S T O M E R S A T I S F A C T I O N
4O A N O # # # X # # # P I H S R E N W O
5M # R D L # # # P # Y # # # # # # # # W
6M # # E E V # # # E # # # # N E T S I L
7I # # # # R E # S # R D E R E W O P M E
8T # # # # # S Y # # # I # # # # # # M D
9T # # # # # O T # # # # E # # # # P # G
10E # # # # U N F A # E C I N # # A # # E
11D # # # C # E # F N # # # # C T # # # A
12# # # A # # C # # E D # # # H E # # # B
13# # N # # # A # # # R # # E # # D A E L
14# # # # # # L # # # # # T E T A C U D E
15# # # # # # L # # # # I # # # # # # # #
16# # # # # # # # # # C # # # # # # # # #
17# # # # # # # # # # # # # # # # # # # #
18# # # # # # # # # # # # # # # # # # # #
19# # # # # # # # # # # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
CARE  13se
COMMITTED  13s
CUSTOMERSATISFACTION  113e
EDUCATE  2014w
EMPATHETIC  207sw
EMPOWERED  207w
EXPERIENCED  73se
KNOWLEDGEABLE  203s
LEAD  2013w
LISTEN  206w
NICE  1410w
OFFER  79se
ONECALL  79s
OWNERSHIP  204w
SOLVE  33se
UNDERSTAND  23se
YESYOUCAN  106sw