Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

R E L B A E G D E L W O N K W Q S D E S
R G E R L A A M D Q I I O F F E R V I D
Y O A R P I P S U O C S I S H G D L S R
C X D V S O N J C E F Z T S I K Q M D Y
H P B C W G O Q A C Z F C E Y U D T B K
B L P E I I Y W T H P D A W N O S G L M
T D R U L T X R E R I N F I A Q S G U N
T E S J G W E L I A P B S U R I H S A F
D K N L Y A E H V K C C I A D N H C D W
B Q X O K F R T T Y G A T V A H U P L K
T L K V I U Q X G A D Y A L K O A L Z H
I Q E R Q V I Y W A P W S I Y E A A J Z
M P Q N T P B L L D K M R S J C L F B A
T E D E C N E I R E P X E F E V E N M I
B C U X A Q N C C D U Y M N T V W N V P
I X R U P I H S R E N W O E L H K X R H
K G F Y L Z B U I B U H T O O E G U P Z
B R L F R Z Q R K U Z Y S P R N L P G H
F N X D N A T S R E D N U A Q U P A L F
Q N A J D E T T I M M O C X Y R Y B C J
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Answer Key for Customer Care Principles

X
Y
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1# E L B A E G D E L W O N K # # # # # #
2# # E # # # # M D # I I O F F E R # # #
3# # A # # # P # U # C S I # # # # # # #
4# # D # # O # # C E # # T # # # # # # #
5# # # C W # # # A # # # C E # # # # # #
6# # # E I # # # T # # # A # N # # # # #
7# # R # # T # # E # # # F # # # # # # N
8# E # # # # E # # # # # S # # # # # A #
9D # # # # # # H # # # # I # # # # C # #
10# # # # # # # # T # # # T # # # U # L #
11# # # # # # # # # A # # A # # O # L # #
12# # # # # # # # # # P # S # Y # A # # #
13# # # # # # # # # # # M R S # C # # # #
14# # D E C N E I R E P X E # E # E # # #
15# # # # # # # # # # # Y M N # V # # # #
16# # # # P I H S R E N W O # L # # # # #
17# # # # # # # # # # # # T O # E # # # #
18# # # # # # # # # # # # S # R # # # # #
19# # # D N A T S R E D N U A # # # # # #
20# # # # D E T T I M M O C # # # # # # #
Word X Y Direction
CARE  1320ne
COMMITTED  1320w
CUSTOMERSATISFACTION  1310n
EDUCATE  91s
EMPATHETIC  1314nw
EMPOWERED  91sw
EXPERIENCED  1314w
KNOWLEDGEABLE  131w
LEAD  31s
LISTEN  101se
NICE  131sw
OFFER  132e
ONECALL  1316ne
OWNERSHIP  1316w
SOLVE  1318ne
UNDERSTAND  1319w
YESYOUCAN  1314ne