Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

S L P X E H X R J E Z L X S T P P G M Y
K I T L C A P L A Y U M U N F U K U Z J
N O I T C A F S I T A S R E M O T S U C
O N E C A L L K R H K D M X H W N O N O
W F D C R E C K P J K P K P Y N B L D M
L Y F B E G P B R B A T R E Y E G V E M
E E E E Y R O N X T Z R I R C R N E R I
D M A S R H R Q H Y B G N I X S T T S T
G A P D Y C R E B M B X C E U H N T T T
E S D O D O T E X V F I D N Q I K T A E
A D E H W I U F A I G B I C L P B C N D
B A U O C E G C D A X C M E V S W H D P
L Z K C W Q R V A A E A Y D J F O Z W Q
E I D Z A X T E P N Y S C S S H S U S P
N D S S Q T L D D G I J I R A Q M B W A
B I E T B S E Q V Y O C O L D U O F Q E
F P T V E K F J Z W L Z L U H C L Q X I
O N S L U N H T H D H A I Y J T R O M H
X I X Z W U X X E A U N S M A V F V H L
Z I I V F Q C C J Q B V J T X H M E D D
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # #
2K # # # # # # # # # # # # # # # # # # #
3N O I T C A F S I T A S R E M O T S U C
4O N E C A L L # # # # # M X # W # O N O
5W F # # R # # # # # # P # P # N # L D M
6L Y F # E # # # # # A # # E # E # V E M
7E E E E # # # # # T # # # R # R # E R I
8D M A S R # # # H # # # # I # S # # S T
9G # P D Y # # E # # # # # E # H # # T T
10E # # O # O T # # # # # # N # I # # A E
11A D # # W I U # # # # # I C # P # # N D
12B # U # C E # C # # # C # E # # # # D #
13L # # C # # R # A # E # # D # # # # # #
14E I # # A # # E # N # # # # # # # # # #
15# # S # # T # # D # # # # # # # # # # #
16# # # T # # E # # # # # # # # # # # # #
17# # # # E # # # # # # # # # # # # # # #
18# # # # # N # # # # # # # # # # # # # #
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20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
CARE  53s
COMMITTED  203s
CUSTOMERSATISFACTION  103w
EDUCATE  110se
EMPATHETIC  143sw
EMPOWERED  17se
EXPERIENCED  143s
KNOWLEDGEABLE  13s
LEAD  16se
LISTEN  113se
NICE  1410sw
OFFER  14se
ONECALL  14e
OWNERSHIP  163s
SOLVE  183s
UNDERSTAND  193s
YESYOUCAN  17se