Press Ganey

ARRIVAL
COMFORT
COMMUNICATION
CONFIDENTIALITY
COURTESY
CUSTOMERSERVICE
EXPECTATIONS
HELPFULLNESS
MYSTERYSHOPPER
PERCEPTION
PERFORMANCE
PHYSICIAN
POSTIVEATTITUDE
PROFESSIONALISM
RESPECT
SATISFACTION
SMILE
SPEED
TEAMWORK
VISITORS

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Try to find all 20 words on this board.

Y B R T Z N E G P S M I L E E
T K N C E A D T R O F M O C R
I R O E Y I U E O E W Q I O E
L O I P S C T C F X J V S M P
A W T S E I I N E P R P S M P
I M C E T S T A S E I E E U O
T A A R R Y T M S C C R N N H
N E F V U H A R I T Z C L I S
E T S I O P E O O A A E L C Y
D S I S C M V F N T R P U A R
I G T I O D I R A I R T F T E
F K A T T E T E L O I I P I T
N C S O P E S P I N V O L O S
O U R R I P O S S S A N E N Y
C U Z S U S P Z M E L U H S M
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Answer Key for Press Ganey

X
Y
123456789101112131415
1Y # # T # N E # P S M I L E E
2T K N C # A D T R O F M O C R
3I R O E Y I U E O E # # I O E
4L O I P S C T C F X # V S M P
5A W T S E I I N E P R P S M P
6I M C E T S T A S E # E E U O
7T A A R R Y T M S C # R N N H
8N E F V U H A R I T # C L I S
9E T S I O P E O O A A E L C Y
10D # I S C M V F N T R P U A R
11I # T I O D I R A I R T F T E
12F # A T # E T E L O I I P I T
13N # S O # E S P I N V O L O S
14O U # R # P O # S S A N E N Y
15C # # S # S P # M # L # H # M
Word X Y Direction
ARRIVAL  119s
COMFORT  142w
COMMUNICATION  142s
CONFIDENTIALITY  115n
COURTESY  510n
CUSTOMERSERVICE  88ne
EXPECTATIONS  103s
HELPFULLNESS  1315n
MYSTERYSHOPPER  1515n
PERCEPTION  125s
PERFORMANCE  813n
PHYSICIAN  69n
POSTIVEATTITUDE  715n
PROFESSIONALISM  92s
RESPECT  47n
SATISFACTION  313n
SMILE  101e
SPEED  615n
TEAMWORK  29n
VISITORS  48s