Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

V L W W Y S C K W F O C U S H
R C I H E C P O L I T E N I U
E A D M N L R A L W W E E P B
S R E S G V C U T P C G N Y D
P I T U A X V O I I D D H O Y
E N A O G V K B M E E T G T T
C G I E E Z R N L E A N H R I
T Y C T D A G W A P R W C T L
S A E R C O O J M H V M T E I
U O R U U N D E R S T A N D B
C O P O K I N D N E S S L I I
K N P C U S T O M E R T G U X
U R A P O L O G I Z E J T R E
X A X U X T Y C V N E T S I L
B R U J I N Y Y L D N E I R F
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # # W # # # # # F O C U S #
2R C # # E # P O L I T E # # #
3E A D # N L # A # # # E E # #
4S R E S G # C # T # # G N Y #
5P I T U A # # O # I D # H O Y
6E N A O G # K # M E E T # # T
7C G I E E # # N L E A N # # I
8T # C T D # # W A P # # C # L
9# # E R # # O # M H V # # E I
10# # R U U N D E R S T A N D B
11# # P O K I N D N E S S L # I
12# # P C U S T O M E R # # U X
13# # A P O L O G I Z E # # # E
14# # # # # # # # # N E T S I L
15# # # # # # # Y L D N E I R F
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  313e
APPRECIATED  313n
CARING  22s
COURTEOUS  412n
CUSTOMER  412e
EMPATHY  810ne
ENGAGED  52s
FLEXIBILITY  1514n
FOCUS  101e
FRIENDLY  1515w
KINDNESS  511e
LISTEN  1514w
PATIENCE  72se
POLITE  72e
RESPECT  12s
THANK  1110nw
TONE  156nw
UNDERSTAND  610e
VALUE  1210se
WELCOME  41se