A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
PROBLEM
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 25 words on this board.

W Z O C R I T I C I S M E Z E
A M T H N O I S U L C N O C C
R E Y T I N U T R O P P O O I
K X G L I S T E N E G M P M V
C P Z D E Y S E Z O M E R P R
A E P G E P R I O U E Z E E E
B R X Y E L H D N D L I M N S
D I V C C T W I K V B G O S O
E E T O A I C O A P O O T A L
E N N P L A L L N U R L S T U
F C M L T N U O T K P O U I T
D E L I V E R Y P X C P C O I
T N O I T C A F S I T A S N O
T N I A L P M O C B L A M E N
F O C U S D N A T S R E D N U
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # # C R I T I C I S M # # E
2# # # # N O I S U L C N O C C
3# E Y T I N U T R O P P O O I
4K X G L I S T E N E G M # M V
5C P # D # # S # Z O M E R P R
6A E # # E P # I O U E Z E E E
7B R # Y E L H D N # L I M N S
8D I # C C T W I # V B G O S O
9E E T # A I C O A # O O T A L
10E N # P L A L L N # R L S T U
11F C M L T # U O # K P O U I T
12D E L I V E R Y P # C P C O I
13# N O I T C A F S I T A S N O
14T N I A L P M O C B L A M E N
15F O C U S D N A T S R E D N U
Word X Y Direction
ACKNOWLEDGE  1213nw
APOLOGIZE  1213n
BLAME  1014e
COMMUNICATION  88sw
COMPENSATION  142s
COMPLAINT  914w
CONCLUSION  142w
CRITICISM  41e
CUSTOMER  1312n
DELIVERY  112e
EMPATHIZE  212ne
EXPERIENCE  23s
FEEDBACK  111n
FOCUS  115e
GOODWILL  114sw
LISTEN  44e
OPPORTUNITY  133w
POLICY  912nw
PROBLEM  1111n
RESOLUTION  155s
RESPECT  93sw
SATISFACTION  1213w
SERVICE  157n
UNDERSTAND  1515w
VALUE  108sw