A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
OPPORTUNITY
POLICY
PROBLEM
RESOLUTION
SATISFACTION
SERVICE
UNDERSTAND

Customer Relations Maze - Customer Service Week 2011

Try to find all 21 words on this board.

N J D N A T S R E D N U N M J
O N R G O O D W I L L I T K M
I L O E Z I H T A P M E C K B
T T T I J E O F R C G Y C I N
C E N S T M C O L D R A U N O
A Z I Y N A B I E E B D S O I
F I A V C L C L V D L I T I T
S G L M E I W I E R P O O S U
I O P M L O L E N S E N M U L
T L M Q N E F O C U S S E L O
A O O K D B D Y P I M N R C S
S P C R I T I C I S M M K N E
L A Y T I N U T R O P P O O R
C N N O I T A S N E P M O C T
R D W E X P E R I E N C E R R
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Answer Key for A COMPLAINT IS A GIFT

X
Y
123456789101112131415
1N # D N A T S R E D N U # # #
2O N # G O O D W I L L # # # #
3I # O E Z I H T A P M E # K #
4T # T I # E # # R # G Y C # N
5C E N # T # C O # D R A U N O
6A Z I Y # A B I E E B # S O I
7F I A # C L C L V D # # T I T
8S G L # E I W I E R # # O S U
9I O P M # O L E N # E # M U L
10T L M # N E F O C U S S E L O
11A O O K D # # # P # M # R C S
12S P C R I T I C I S M M # N E
13# A Y T I N U T R O P P O O R
14# # N O I T A S N E P M O C #
15# # # E X P E R I E N C E # #
Word X Y Direction
ACKNOWLEDGE  213ne
APOLOGIZE  213n
COMMUNICATION  88nw
COMPENSATION  1414w
COMPLAINT  312n
CONCLUSION  1414n
CRITICISM  312e
CUSTOMER  134s
DELIVERY  511ne
EMPATHIZE  123w
EXPERIENCE  415e
FEEDBACK  710ne
FOCUS  710e
GOODWILL  42e
OPPORTUNITY  1313w
POLICY  911nw
PROBLEM  103sw
RESOLUTION  1513n
SATISFACTION  111n
SERVICE  1210nw
UNDERSTAND  121w