A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
REPEAT
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

W S A T I S F A C T I O N M N
E C C O M P L A I N T J C N E
Z M K E G O O D W I L L O T T
I G N D E L I V E R Y I J A S
G N O R E S P E C T T Z X E I
O O W P E Z I H T A P M E P L
L I L T M C E K C A B D E E F
O S E X P E R I E N C E J R X
P U D Y C Y N E S N O P S E R
A L G C C U N D E R S T A N D
O C E I M R E M O T S U C O F
C N L M J L M S I C I T I R C
S O O P P O R T U N I T Y R C
P C O M P E N S A T I O N V S
N O I T U L O S E R V I C E A
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# S A T I S F A C T I O N # N
2E # C O M P L A I N T # # N E
3Z # K # G O O D W I L L O T T
4I # N D E L I V E R Y I # A S
5G N O R E S P E C T T # # E I
6O O W # E Z I H T A P M E P L
7L I L # # # # K C A B D E E F
8O S E X P E R I E N C E # R #
9P U D # # Y N E S N O P S E R
10A L G # C U N D E R S T A N D
11# C E I M R E M O T S U C O F
12# N L M # # M S I C I T I R C
13# O O P P O R T U N I T Y # #
14P C O M P E N S A T I O N # #
15N O I T U L O S E R V I C E #
Word X Y Direction
ACKNOWLEDGE  31s
APOLOGIZE  110n
COMMUNICATION  88ne
COMPENSATION  214e
COMPLAINT  32e
CONCLUSION  214n
CRITICISM  1512w
CUSTOMER  1311w
DELIVERY  44e
EMPATHIZE  136w
EXPERIENCE  38e
FEEDBACK  157w
FOCUS  1511w
GOODWILL  53e
LISTEN  156n
OPPORTUNITY  313e
POLICY  114ne
REPEAT  148n
RESOLUTION  1015w
RESPECT  45e
RESPONSE  159w
SATISFACTION  31e
SERVICE  815e
UNDERSTAND  610e