A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
LISTEN
OPPORTUNITY
RECOVER
REPEAT
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

E E M P A T H I Z E E W C S G
S U G O Q A O E Y C B O K N N
A N L D T E C R N B M B O M O
T O M A E I Z E E P L I T U I
I I I S V L I I L S T A C N T
S T N R I R W A G A P U M D U
F A E E E C I O C O S O T E L
A S K P T N I I N T L C N R O
C N X E T S N T O K E O O S S
T E U A O U I M I P C O P T E
I P U T M X E L S R U A X A R
O M X M X R R E V O C E R N L
N O O P P O R T U N I T Y D D
N C O N C L U S I O N K B Z O
B P K C A B D E E F O C U S W
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1E E M P A T H I Z E E # C # #
2S U G # # # # E # C # O # N N
3A N L D # E C R N B M # O # O
4T O M A E I Z E E P L I # U I
5I I # S V L I I L S T A C N T
6S T N R I R W A G A P U M D U
7F A E E E C I O C O S O T E L
8A S # P T N I I N T L C N R O
9C N X E T S N T O K E O # S S
10T E # A # U I M I P C # P T E
11I P # T M # E L S R # A # A R
12O M # M # R R E V O C E R N #
13N O O P P O R T U N I T Y D #
14# C O N C L U S I O N # # # #
15# # K C A B D E E F O C U S #
Word X Y Direction
ACKNOWLEDGE  1211nw
APOLOGIZE  1411nw
BLAME  103se
COMMUNICATION  88ne
COMPENSATION  214n
COMPLAINT  131sw
CONCLUSION  214e
CRITICISM  1112nw
CUSTOMER  135sw
EMPATHIZE  21e
EXPERIENCE  210ne
FEEDBACK  1015w
FOCUS  1015e
LISTEN  811nw
OPPORTUNITY  313e
RECOVER  1312w
REPEAT  46s
RESOLUTION  1511n
RESPECT  713ne
RESPONSE  83se
SATISFACTION  13s
SERVICE  28ne
UNDERSTAND  144s
VALUE  55nw