A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
RESOLUTION
RESPECT
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 22 words on this board.

B R E M P A T H I Z E N R N Y
T C K G O O D W I L L O O X E
E O O S D G L F R R C I E D R
C M F M U E E I E A T S Z E E
N P E G M C L M S C D U I L S
E E E C Q U O W A T T L G I O
I N D D I T N F O C E C O V L
R S B E S V S I E N L N L E U
E A A U B I R P C U K O O R T
P T C L T K S E Y A K C P Y I
X I K A P E Z S S V T Q A L O
E O S V R C O M P L A I N T N
G N Y T I N U T R O P P O X D
Z Z Q C R I T I C I S M J N V
U U N D E R S T A N D K X P E
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # E M P A T H I Z E N # N #
2# C # G O O D W I L L O O # #
3E O O S D # L # # R # I E D R
4C M F M U E # I E # T S Z E E
5N P E # M C L M S C # U I L S
6E E E C # U O W A T T L G I O
7I N D # I T N F O C E C O V L
8R S B E S V S I E N # N L E U
9E A A U # I R P C # K O O R T
10P T C L T # S E # A # C P Y I
11X I K A # E # # S # T # A # O
12E O S V R C O M P L A I N T N
13# N Y T I N U T R O P P O # #
14# # # C R I T I C I S M # N #
15# U N D E R S T A N D # # # #
Word X Y Direction
ACKNOWLEDGE  1311nw
APOLOGIZE  1311n
COMMUNICATION  88se
COMPENSATION  22s
COMPLAINT  612e
CONCLUSION  1210n
CRITICISM  414e
CUSTOMER  310ne
DELIVERY  143s
EMPATHIZE  31e
EXPERIENCE  112n
FEEDBACK  34s
FOCUS  87nw
GOODWILL  42e
LISTEN  73se
OPPORTUNITY  1313w
RESOLUTION  153s
RESPECT  512ne
SATISFACTION  411ne
SERVICE  911nw
UNDERSTAND  215e
VALUE  412n