A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
BUSINESS
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
RESOLUTION
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

D K B A P O L O G I Z E M U O
E N H W N O I T U L O S E R X
L E O M B D E Z I H T A P M E
I I M I S U T N I A L P M O C
V N S A T I S F A C T I O N N
E D Q T L A C I S U C O F O E
R D L U E B C I N E P P X I I
Y E W C E N R I T E R A L S R
R E M O T S U C N I S V L U E
D N A T S R E D N U R S I L P
V I E S N O P S E R M C W C X
A F E E D B A C K Y A M D N E
L X Y T I N U T R O P P O O E
U G N O I T A S N E P M O C W
E D K A C K N O W L E D G E C
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Answer Key for A COMPLAINT IS A GIFT

X
Y
123456789101112131415
1D # # A P O L O G I Z E # # #
2E N # # N O I T U L O S E R #
3L E O M B # E Z I H T A P M E
4I I M I S U T N I A L P M O C
5V # S A T I S F A C T I O N N
6E # # T L A C I S U C O F O E
7R # # # E B C I N E # # # I I
8Y # # # # N # I T E R # L S R
9R E M O T S U C N I S V L U E
10D N A T S R E D N U R S I L P
11V # E S N O P S E R M C W C X
12A F E E D B A C K # # M D N E
13L # Y T I N U T R O P P O O #
14U # N O I T A S N E P M O C #
15E # # A C K N O W L E D G E #
Word X Y Direction
ACKNOWLEDGE  415e
APOLOGIZE  41e
BLAME  67nw
BUSINESS  53se
COMMUNICATION  88nw
COMPENSATION  1414w
COMPLAINT  154w
CONCLUSION  1414n
CRITICISM  1211nw
CUSTOMER  89w
DELIVERY  11s
EMPATHIZE  153w
EXPERIENCE  1512n
FEEDBACK  212e
FOCUS  136w
GOODWILL  1315n
LISTEN  13se
OPPORTUNITY  1313w
RESOLUTION  142w
RESPONSE  1011w
SATISFACTION  45e
SERVICE  96se
UNDERSTAND  1010w
VALUE  111s