Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	2	13	n
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	4	e
DONTPANIC	1	4	s
EMPATHY	8	8	e
EYECONTACT	15	13	w
LISTEN	8	5	sw
SMILE	10	5	nw
SOLUTION	10	5	w
TAKEOWNERSHIP	1	14	ne