Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	11	n
BEPATIENT	13	6	sw
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	e
DONTPANIC	1	2	s
EMPATHY	8	8	w
EYECONTACT	10	2	sw
LISTEN	7	7	ne
SMILE	7	2	sw
SOLUTION	11	6	sw
TAKEOWNERSHIP	1	12	e