Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	2	1	se
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	se
DONTASSUME	13	13	w
DONTPANIC	14	13	n
EMPATHY	8	8	w
EYECONTACT	11	15	w
LISTEN	7	7	w
SMILE	8	7	n
SOLUTION	3	2	e
TAKEOWNERSHIP	1	12	e