Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	15	14	n
BEPATIENT	10	12	w
CONTROLEMOTION	8	8	nw
DONTASSUME	10	10	w
DONTPANIC	1	4	s
EMPATHY	2	10	n
EYECONTACT	2	10	ne
LISTEN	9	9	w
SMILE	11	6	n
SOLUTION	15	13	nw
TAKEOWNERSHIP	2	6	e