Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	8	13	n
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	2	15	e
EMPATHY	4	4	s
EYECONTACT	14	1	w
LISTEN	7	9	s
SMILE	6	5	nw
SOLUTION	8	7	se
TAKEOWNERSHIP	6	14	n