Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

C D P D V J O T P C O Z L Z U
S O V R W Y N N O P V Q C C H
W N N Y A S E E Y I F X D E B
S T O T Z N T I O H E U R Y E
O A E A R D S T S S M I L E I
L S X S Y O I A W R Y C X C C
U S T K N N L P O E S N E O C
T U V Q D T Q E B N R W Y N C
I M E U X P B B M W U F N T K
O E R E A A Y X I O Z Y O A B
N F H S T N O I A E T P W C O
C N F T B I V X S K L I C T U
L Z E I F C S X W A N Z O I G
I H I O W N G O C T P Y Z N R
E I A N P O Y H T A P M E B P
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Answer Key for Managing Complaint

X
Y
123456789101112131415
1C D # # # # # T # # # # # # #
2# O # # # # N N # P # # # # #
3# N N # # # E E # I # # # E #
4S T # T # # T I # H # # # Y #
5O A # A R D S T # S M I L E #
6L S # S # O I A # R # # # C #
7U S # K # N L P # E # # # O #
8T U # Q # T # E # N # # # N #
9I M # U # P # B M W # # # T #
10O E # E # A # # # O # # # A #
11N # # S # N # # # E T # # C #
12# # # T # I # # # K # I # T #
13# # # I # C # # # A # # O # #
14# # # O # # # # # T # # # N #
15# # # N # # Y H T A P M E # #
Word X Y Direction
ASKQUESTION  45s
BEPATIENT  88n
CONTROLEMOTION  88se
DONTASSUME  22s
DONTPANIC  65s
EMPATHY  1315w
EYECONTACT  143s
LISTEN  77n
SMILE  105e
SOLUTION  14s
TAKEOWNERSHIP  1014n