Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	14	w
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	14	1	w
EMPATHY	8	8	n
EYECONTACT	14	10	nw
LISTEN	9	7	se
SMILE	5	6	s
SOLUTION	1	7	s
TAKEOWNERSHIP	14	15	nw