Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	14	w
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	2	15	e
EMPATHY	15	4	sw
EYECONTACT	15	4	s
LISTEN	7	9	nw
SMILE	8	14	ne
SOLUTION	13	14	n
TAKEOWNERSHIP	8	1	s