Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	13	w
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	14	1	w
EMPATHY	12	8	n
EYECONTACT	14	10	nw
LISTEN	9	7	nw
SMILE	8	13	n
SOLUTION	8	13	nw
TAKEOWNERSHIP	15	14	nw