Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	15	3	s
BEPATIENT	5	10	ne
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	w
DONTPANIC	14	1	s
EMPATHY	6	2	s
EYECONTACT	5	10	n
LISTEN	9	7	e
SMILE	11	10	s
SOLUTION	1	6	s
TAKEOWNERSHIP	2	10	e