Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	11	n
BEPATIENT	8	8	sw
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	w
EMPATHY	8	8	n
EYECONTACT	10	11	nw
LISTEN	9	9	sw
SMILE	2	7	s
SOLUTION	2	7	se
TAKEOWNERSHIP	10	14	n