Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	1	s
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	e
DONTPANIC	1	14	n
EMPATHY	6	1	s
EYECONTACT	6	1	se
LISTEN	7	9	se
SMILE	7	14	ne
SOLUTION	4	7	se
TAKEOWNERSHIP	3	1	e