Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	2	w
BEPATIENT	14	6	w
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	nw
EMPATHY	4	12	e
EYECONTACT	14	6	sw
LISTEN	12	3	w
SMILE	4	6	se
SOLUTION	1	11	n
TAKEOWNERSHIP	4	15	n