Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	12	15	nw
BEPATIENT	8	8	n
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	15	4	s
EMPATHY	8	8	nw
EYECONTACT	10	15	nw
LISTEN	9	7	n
SMILE	11	14	e
SOLUTION	11	14	n
TAKEOWNERSHIP	13	15	w