Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	1	13	e
CANIHELPYOU	2	2	e
CERTAINLY	7	1	e
COMPUTERDOWN	8	8	se
DEFINITELY	10	10	w
ENJOY	8	8	e
I'IITRY	7	10	nw
IAPOLOGIZE	11	15	w
IUNDERSTAND	6	6	e
PLEASEHOLD	5	5	e
SORRY	11	6	ne
SURELY	3	13	n
THANKYOU	7	7	e
YES	10	2	se