Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	1	1	e
CANIHELPYOU	2	2	e
CERTAINLY	12	3	w
COMPUTERDOWN	8	8	se
DEFINITELY	10	10	w
ENJOY	8	8	e
I'IITRY	7	10	nw
IAPOLOGIZE	14	15	w
IUNDERSTAND	6	6	e
PLEASEHOLD	5	5	e
SORRY	11	6	ne
SURELY	11	14	w
THANKYOU	7	7	e
YES	10	2	se